Associate Patient Care Coordinator
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones. Schedule: Monday – Friday, 8am – 5pm Location: 1580 West Antelope Drive Layton UT 84041
Requirements
- High School Diploma/GED (or higher)
- 1+ years of experience in customer service
- Basic level of proficiency with Microsoft Office
Nice To Haves
- 1+ years of work experience with medical office processes
- 1+ years of related work experience including data entry
- Prior experience with EMR computer applications
- Prior experience with medical software
- Knowledge of working through medical portal systems
- Knowledge of medications and medical terminology
Responsibilities
- Taking incoming calls, from call center and patients
- Provide excellent customer service
- Manages day to day operations for activities and programs
- Answers phones and schedules appointments as necessary, verifying correct visit type and primary care provider
- Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages and create and manage tasks as needed
- Manages medical records (maintains, files/scans, prepares for schedule)
- Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
- Work with back-office staff to ensure smooth patient flow
- Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
- Close out EMR messages
- Establish and maintain effective working relationships with patients, employees, and the public
- Performs all other related duties as assigned
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
