Associate Patent Care Coordinator
About The Position
Supports patient care delivery in patient reception, scheduling, insurance verification, and payment processing for campuses with hospital and medical group departments. The position is located at 240 Maple Ave, Mukwonago, Wisconsin. Paid training lasts 4–6 weeks and is conducted on-site; training hours will be based on the employee’s schedule or discussed on the first day of employment. The role follows a rotating four-week schedule of 8-hour shifts, totaling 40 hours per week. The schedule includes early morning, daytime, and evening shifts, with a Saturday shift during Week 4. The role offers an hourly pay range of $16.00 to $29.00, based on factors including local labor markets, education, work experience, and certifications. External applicants may be eligible for a $2,000 sign-on bonus; current UnitedHealth Group, UnitedHealthcare, and related-entity employees are not eligible.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience in an office setting or professional work environment.
- Beginner-level proficiency with Microsoft Office products.
- Ability to work 40 hours per week in 8-hour shifts according to the specified rotating schedule, including a Saturday shift during Week 4.
- Must be at least 18 years old.
- Excellent customer service skills.
- Excellent written and verbal communication skills.
- Demonstrated ability to work in fast-paced environments.
Nice To Haves
- Experience in a medical office or hospital admitting/registration office.
- Knowledge of medical terminology.
- Experience with an electronic medical records system.
Responsibilities
- Greet visitors and patients in person and communicate by telephone or video conferencing while providing excellent customer service.
- Enter and update patient demographic and financial information, ensuring patients are registered as early in the process as possible.
- Obtain appropriate applications and forms, confirm required signatures are on file, and photocopy or scan documents as needed.
- Provide patients with financial responsibility information, collect patient liabilities, document amounts in the appropriate fields, and balance the cash box daily.
- Coordinate with Financial Counseling, Scheduling, Financial Clearance, and clinical departments to complete all aspects of patient encounters as needed.
- Provide wayfinding instructions and hospital information when requested.
- Coordinate patient admission needs, bed assignments, and tracking boards where applicable.
- Meet or exceed audit accuracy standards, complete worklists and error reports promptly, and proactively seek assistance to resolve issues.
Benefits
- Paid time off accrued beginning with the first pay period, plus 8 paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental, vision, life and AD&D insurance, short-term disability, and long-term disability coverage.
- 401(k) savings plan.
- Employee stock purchase plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- $2,000 sign-on bonus for eligible external applicants.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
