Patent Floor Coordinator

Envita Medical Centers LLC•Scottsdale, AZ

7d•$50,000 - $65,000•Onsite

About The Position

The Patient Floor Coordinator (PFC) is the on-floor operational and relationship hub connecting the patient, physician, Patient Care Coordinator, and broader care team. The PFC is expected to notice what is happening before being told, prepare for each patient before arrival, keep multiple moving priorities organized, protect follow-through, and create a consistently calm, confident, high-touch experience. This is not a basic clerical coordinator role. The strongest PFC combines self-confidence, thick skin, exceptional listening, executive-assistant-level organization, hospitality-level service, meticulous attention to detail, adaptability, compassion, and proactive ownership. The pace can change quickly. The PFC must be able to wear many hats, pivot without losing quality, ask questions early, learn from mistakes, handle objections professionally, and stay accurate even when multiple patients and leaders need help at the same time. A successful Patient Floor Coordinator is a confident, proactive, detail-obsessed floor leader who creates trust immediately, anticipates patient and team needs, absorbs pressure without becoming defensive, closes communication loops, and maintains accuracy, compassion, and quality while priorities change rapidly.

Requirements

Self-confident, resilient, thick-skinned, warm, articulate, observant, proactive, adaptable, open-minded, coachable, compassionate, collaborative, meticulous, and able to maintain composure with demanding or emotional patients.
Powerful first impression
Active listening
Paraphrasing
Meticulous note-taking
Objection handling and service recovery
Prioritization
Rapid pivoting
Detail accuracy
Anticipation
Problem solving
Escalation judgment
Follow-through
Collaboration
Learning agility

Nice To Haves

Executive assistant, medical office coordinator, patient care coordinator, patient access, concierge medicine, oncology or specialty clinic support, high-end hospitality, patient relations, client services, admissions, or emotionally complex customer support backgrounds.
Someone who can be leaned on when the floor is busy: sees what needs to happen, asks intelligent questions, acts without waiting to be chased, wears multiple hats, adapts quickly, and stays kind and accurate under pressure.

Responsibilities

Prepare for every patient before the interaction by reviewing available schedules, notes, pending items, prior questions, and known sensitivities.
Manage high-volume, rapidly changing priorities without dropping details by simultaneously managing patient questions, physician/PCC requests, regimen-related tasks, follow-ups, documentation, and interruptions using a visible prioritization system.
Listen deeply, document meticulously, and confirm understanding using active listening and paraphrasing to confirm the real question or concern, capturing concise, accurate notes and action items.
Anticipate problems and act before escalation is required by continuously observing the floor for emotional cues, bottlenecks, unclear handoffs, waiting patients, or missed expectations, and intervening proactively within scope.
Handle demanding patients and objections with confidence and compassion, remaining calm, respectful, and non-defensive.
Protect clinical boundaries while owning the service experience by resolving non-clinical issues directly and escalating clinical, urgent, safety, or sensitive issues immediately to the correct team member.
Collaborate as a flexible, trusted utility player, working effectively with physicians, PCCs, clinical staff, leadership, and peers.
Learn quickly, ask early, own mistakes, and improve by demonstrating learning agility and open-mindedness.
Deliver exceptional human care without compromising quality, treating every patient interaction with compassion, kindness, patience, professionalism, accuracy, and follow-through.