Associate NOC Engineer

Builders FirstSource • Denver, CO

5d • $64,900 - $81,250 • Onsite

About The Position

The Network Operations Center (NOC) Weekend Dayshift Member is responsible for providing continuous monitoring, troubleshooting, and incident response for enterprise network, system, and application environments. This role ensures service availability, supports incident resolution, and maintains operational continuity by identifying issues early, escalating appropriately, and documenting all activity to support weekday operations.

Requirements

• Bachelor's degree from an accredited college/university.
• 0-2 years relevant work experience.
• Or an equivalent combination of education and experience.
• Clear, professional written and verbal communication
• Ability to relay incident status to on-call teams and stakeholders
• Effective shift handoff and status reporting

Nice To Haves

• Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively.
• Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
• Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives.
• Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations.
• Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business.
• Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market.
• Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working.

Responsibilities

• Monitor network, server, and application environments using NOC monitoring tools.
• Acknowledge, triage, and document alerts and incidents according to SOPs and SLAs.
• Perform basic, first-level troubleshooting using runbooks and predefined procedures.
• Create, update, and maintain incident tickets with accurate and detailed information.
• Escalate incidents to on-call or Tier 2/3 teams based on severity and escalation guidelines.
• Monitor scheduled weekend changes and maintenance; report any abnormalities.
• Provide clear shift summaries and handoff notes for unresolved issues or ongoing incidents.
• Follow security, operational, and compliance standards at all times.

Benefits

• Competitive, affordable benefits designed to make life better for you and the people you love.
• Annual bonus subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the bonus varies based on overall company success, thresholds met and other terms and conditions of the Company’s active bonus policy for the respective year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level