Associate Mortgage Loan Specialist

State Employees' Credit Union•Boone, NC

12d

About The Position

This entry-level real estate lending role focuses on development and training. The Associate Mortgage Loan Specialist obtains the knowledge and experience needed to guide current and prospective members through the real estate loan application process. The role receives and assists with applications, serves as an applicant’s primary point of contact during origination, evaluates applications and supporting documentation, and makes lending recommendations within assigned authority. Complex situations and requests beyond the position’s approval authority are escalated to an MLS or above. The specialist counsels home buyers and homeowners, supports existing mortgage and home equity loan servicing, explains lending decisions and loan pricing, and maintains accurate application records. The role also helps members understand and access other Credit Union products and services, supports branch employees and the Lending Contact Center, follows up with prospective borrowers, and helps develop mortgage business through member and community engagement. Consumer unsecured lending and other duties may be assigned. The position requires completion of specified employee, lending, and core-module training, including the Real Estate Lending Program within six months and the Core Module Program within 12 months of hire. Successful completion of Consumer Lending Program courses and an exam is required; after demonstrating proficiency, the employee may receive initial Tier 1 lending limits with an SVP recommendation. The role is based in an office environment, with possible local travel.

Requirements

High school diploma or GED equivalent.
Attend Excel and Elevate – New Employee Training (E&E).
Complete the Real Estate Lending Program (RELP) within six months.
Complete the Credit Union’s Core Module Program within 12 months of hire as a condition of employment.
Complete required quarterly training courses and other training assigned by management.
Have or be eligible to be registered as an active MLO with the NMLS.
Possess the highest level of integrity and objectivity.
Have excellent verbal and written communication skills and be able to communicate with Credit Union personnel, VPs, SVPs, attorneys, members, appraisers, and realtors.
Have strong networking and relationship-development skills.
Meet compliance and regulatory standards and make lending decisions consistent with SECU loan policies.
Be organized and meticulous.
Be willing to engage in ongoing training and professional development.
Have basic computer skills and the ability to learn more complex software for application processing and loan servicing.
Consistently demonstrate SECU’s Core Values.
Speak and write English fluently.
Understand and be dedicated to the Credit Union philosophy and work ethic.
Adhere to the Credit Union’s work schedule and attendance policies.
Be able to comprehend and carry out job requirements.
Use hands and fingers to operate a computer keyboard and telephone keypad, lift a telephone receiver, and operate a telephone.
Lift up to 10–15 lbs.
A VP/SVP recommendation is required for advancement to this level.
Learn specified Associate MSO tasks at a minimum, including notary work, safe deposit box entry, branch opening and closing, front desk duties, and other dual-control assistance as needed.

Nice To Haves

Bachelor’s degree, CCUE Certification, or an Associate of Arts or Associate of Science degree through the North Carolina Community College Transfer Program (NC-CTP).
Previous SECU and/or lending experience.
Completion of all requirements of the Associate MSO position.

Responsibilities

Receive and assist with the completion of real estate loan applications and serve as applicants’ primary point of contact during origination.
Assess and underwrite loan applications and make recommendations based on creditworthiness, ability to repay, collateral valuation, and organizational risk.
Communicate loan approval or denial decisions clearly and professionally.
Evaluate and verify income documentation, including personal and business tax returns.
Counsel prospective home buyers and existing homeowners, take accurate loan applications, and obtain documentation needed for initial loan approval, seeking assistance when needed.
Seek guidance from an MLS or above for complex lending situations and matters requiring approval authority.
Stay current on market trends, interest rates, lending policies, and regulations to provide accurate and timely information to members.
Assist members with servicing existing mortgage and home equity loans.
Follow up promptly with prequalified applicants and other leads.
Price and disclose loan applications by determining interest rates and fees based on factors including creditworthiness, loan amount, term, and market conditions.
Coordinate member engagement with the Real Estate Lending Processing Center within Loan Administration.
Maintain knowledge of real estate lending products, policies, procedures, and regulatory compliance.
Educate members about available services and refer them to other Credit Union products and services based on their needs.
Maintain complete, accurate, and easy-to-review loan application history notes in the Loan Origination System.
Assist with mortgage lending calls through the Lending Contact Center when needed.
Support branch employees with real estate lending needs and information so they can refer potential applicants.
Use contact and follow-up reports to cultivate member engagement during the home-buying process and encourage members to choose SECU as their lender.
Assist with community engagement, including meeting realtors and other third parties and attending community events to build and maintain mortgage loan volume.
Perform consumer unsecured lending as assigned.
Answer phones and perform clerical duties as needed.
Complete additional tasks assigned by management.
Participate in training and continuing education related to mortgage originations.
Complete required training, including Consumer Lending Program courses and exam, Real Estate Lending Program, core modules, and other assigned training.
Perform specified branch and dual-control assistance, including notary work, safe deposit box entry, branch opening and closing, front desk duties, approving wires and cashier’s checks, and other assistance as needed.