Associate Member Services Specialist
Connexus Energy•Ramsey, MN
•Hybrid
About The Position
Connexus Energy is looking for an Associate Member Services Specialist to serve our members as the first point of contact, providing them with exceptional service to ensure the best member experience possible. This role is responsible for answering member phone calls, analyzing data, and resolving residential and business member inquiries, while promoting programs and services.
Requirements
- High school diploma or equivalent
- Two or more years’ experience in a customer service role
- Computer experience, including the ability to use and toggle between multiple screens, and a working knowledge of Word, Excel and Outlook
Nice To Haves
- Inbound and outbound call center and/or collection experience
- Experience in a high-volume, inbound call center
- Ability to effectively work within a team environment and contribute to the achievement of departmental goals
- Must be focused on continuous learning, productivity and is results-oriented
Responsibilities
- Manage external member relationships, using multiple types of communication channels.
- Analyze, answer and resolve member issues to create quality member relationships.
- Collect delinquent residential and commercial accounts in a timely and professional manner, and within all appropriate guidelines.
- Promote and educate members on Conservation Improvement Programs (CIP) which align with our corporate strategic goals.
- Discuss our current incentives which are available or deemed a priority by Connexus and encourage members to participate in applicable programs.
- Communicate and work effectively with other departments and the community to meet our members’ needs.
Benefits
- medical/dental/vision insurance
- health savings account with an employer contribution
- flexible spending accounts
- 401(k) plan with generous company matching and non-matching contributions and independent investment advisory services
- accrued PTO
- holiday pay
- wellness days
- tuition reimbursement
- recognition program
- employee referral program
- charitable giving and employee activities
- Company paid life insurance, short-term disability, and long-term disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
