Associate Manager Full-time Mandarin Speaker

Tumi•Central Valley, NY

6d•$22 - $24

About The Position

The Associate Manager is part of TUMI’s Retail team and helps create a client experience that reflects the brand, build and maintain strong client relationships, and drive sales through outstanding service. The role calls for a strong commitment to client service and an understanding of or passion for luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages entrepreneurial initiative and offers opportunities to contribute to sales growth, KPI performance, client awareness, world-class service, and brand growth. The Associate Manager supports the Store Manager with associate training and development, coaches team members, promotes a consistent superior client experience, and helps ensure store operations and visual merchandising follow company standards. The position also includes meeting individual and store goals, maintaining training and policy compliance, and contributing to an inclusive, collaborative team environment.

Requirements

Strong sales and client-experience background; luxury-market experience is preferred.
Demonstrated success meeting sales goals and achieving KPIs.
Strong written and verbal communication skills.
Strong time-management skills and the ability to plan and prioritize.
Integrity and the ability to lead by example.
Ability to collaborate, accept feedback, adapt to change, and remain calm while deescalating situations.
Understanding of the TUMI brand and genuine interest in its lifestyle, clients, and product assortment.
Ability to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.
Flexible availability to work nights, weekends, mornings, and holidays as needed.
Mandarin speaker, as indicated in the job title.

Nice To Haves

Strong sales and client-experience background, preferably in the luxury market.

Responsibilities

Meet and exceed individual and store baseline sales goals and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Plan and prioritize work, use strategic thinking, champion change, take responsibility for performance, complete assigned tasks, and meet deadlines.
Help teach training content through roleplay and coaching, and assist the Store Manager with training and development for store associates.
Complete quarterly goalsetting for personal development and communicate strengths, goals, and opportunities through coaching and feedback.
Use company tools to foster a 360-degree coaching culture and remain open to feedback from supervisors, peers, and the team.
Communicate effectively in writing and verbally with leaders, peers, and team members; collaborate effectively and help deescalate situations.
Demonstrate ethical conduct, promote business goals, and adapt flexibly to change.
Manage personal timecards to support payroll accuracy, maintain TUMI University Training, and follow company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service by using client books and thank-you cards and executing event strategies.
Help ensure a consistent superior client experience.

Benefits

Career pathing and guidance toward individual career growth
Work-life balance
Training and professional development
Paid time off
Pet insurance
Tuition reimbursement
Employee discount
Employee Assistance Program (EAP)
Medical insurance with partial employer contributions
Dental insurance with partial employer contributions
Vision insurance
Company-paid basic life insurance
Accidental Death & Disability Insurance
Supplemental life insurance
401(k) with company match
Commuter benefits
Potential eligibility for a quarterly sales bonus program, based on performance to the quarterly sales plan and subject to possible proration
Competitive salaries
Comprehensive benefits programs