Associate Manager (NV)

Seabreeze Management Company • Reno, NV

1d • Onsite

About The Position

Seabreeze Management Company is a full-service property management firm serving residential and commercial properties, common-interest developments, and homeowners’ associations. The Associate Manager supports the property management team’s administrative functions under minimal supervision. The role calls for an organized, proactive, articulate, customer-focused self-starter with sound decision-making and time-management skills and working knowledge of management practices, accounting procedures, and association CC&Rs and bylaws.

The Associate Manager assists the Community Manager with homeowner requests, association records and correspondence, office communications, databases, websites, and administrative procedures. The position also supports approved repairs, clubhouse rentals, and the preparation of documents for home buyers and real estate professionals. Regular business hours are expected, with availability after regular business hours as necessary. The work environment is a typical office building.

Requirements

• High school diploma or equivalent.
• At least three years of general administrative experience.
• Excellent verbal and written communication skills.
• Customer-service orientation.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong organizational and time-management skills.
• Ability to multitask.
• Availability during regular business hours and after regular business hours as necessary.
• Working knowledge of management practices, accounting procedures, and association CC&Rs and bylaws.

Nice To Haves

• Two-year or four-year college degree is preferable.
• Previous industry experience is highly desired.

Responsibilities

• Greet scheduled and walk-in visitors and direct them to the appropriate area or person professionally and respectfully.
• Answer and screen office telephone calls, direct calls, take detailed messages, and promptly inform the Community Manager of emergency repair requests.
• Read and route incoming mail, and locate and attach relevant files for the Community Manager.
• Support the Community Manager in handling homeowner requests received by telephone, in person, in writing, or online.
• Organize and maintain association records, documents, homeowner correspondence, and other files in accordance with association procedures.
• Compose correspondence and communications when requested, and prepare outgoing mail, email, and faxes.
• Keep community forms and documents current, create new forms, and maintain procedure manuals and applicable databases.
• Compose violation letters, handle related resident phone calls, and report findings to the Community Manager for resolution under Board of Directors regulations.
• Update websites with meeting dates, agendas, minutes, board rosters, and community events, and provide updates to relevant personnel and board members.
• Assist with coordination among the Community Manager, Maintenance Supervisor, outside contractors, and homeowners for Board-approved repairs to condominiums and common areas.
• Assist with uploading documents to My Seabreeze.
• Assist homeowners with clubhouse rentals, accept deposits and required forms, explain rules and key use, and update calendars with clubhouse use, committee meetings, and special events.
• Provide required documents to new home buyers and real estate professionals at the Community Manager’s request.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED