Associate Manager (NV)

Seabreeze Management Company Inc•Reno, NV

2d•Onsite

About The Position

Seabreeze Management Company is hiring an Associate Manager to support the administrative functions of its property management team under minimal supervision. The role calls for a self-starting, organized, articulate, proactive, and customer-centric person with strong independent judgment, decision-making, and time-management skills. Candidates should have working knowledge of management practices, accounting procedures, and association CC&Rs and bylaws. The Associate Manager supports the Community Manager and homeowners by handling visitor and telephone inquiries, correspondence, records, databases, forms, and community information. The role also assists with approved maintenance projects, clubhouse rentals, document uploads, and requests from new home buyers and real estate professionals. The work is performed in a typical office building, during regular business hours and, as necessary, after regular business hours.

Requirements

High school diploma or equivalent.
At least three years of general administrative experience.
Excellent verbal and written communication skills.
Customer-service orientation.
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Strong organizational and time-management skills.
Ability to multitask.
Availability during regular business hours and after regular business hours as necessary.

Nice To Haves

Two-year or four-year college degree preferred.
Previous industry experience highly desired.

Responsibilities

Greet scheduled and walk-in visitors and direct them to the appropriate area or person professionally.
Answer and screen office telephone calls, direct calls, take detailed messages, and immediately notify the Community Manager about emergency repair requests.
Read and route incoming mail and locate and attach the appropriate files for the Community Manager.
Support the Community Manager in handling homeowner requests received by telephone, in person, in writing, or online.
Organize and maintain association records, documents, homeowner correspondence, community forms, and other administrative materials under the Community Manager’s direction.
Compose correspondence and communications as requested; prepare outgoing mail, email, and faxes; and make copies of materials.
Maintain the filing system and file correspondence and other records.
Create forms and maintain procedure manuals.
Compose violation letters, handle related resident phone calls, and report findings to the Community Manager for resolution in accordance with Board of Directors regulations.
Maintain applicable databases and update websites with meeting dates, agendas, minutes, board rosters, and community events; provide updates to relevant personnel and board members.
Assist the Community Manager and Maintenance Supervisor in coordinating Board-approved repairs with outside contractors and homeowners.
Assist with uploading documents to My Seabreeze.
Assist homeowners with clubhouse rentals by accepting deposits and required forms, explaining rules and key use, and updating the calendar with clubhouse use, committee meetings, and special events.
Provide new home buyers and real estate professionals with required purchase documents at the Community Manager’s request.