Part Time Associate Manager - Corte Madera

Tumi•Corte Madera, CA

3d•$19 - $21

About The Position

The Associate Manager is part of TUMI’s Retail team and is responsible for creating a client experience that reflects the brand, building and maintaining strong client relationships, and driving sales through outstanding service. The role calls for a commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages an entrepreneurial spirit and offers opportunities for growth while the team works to increase sales and key performance indicators, build client awareness, provide world-class service, and grow the brand. The Associate Manager meets and exceeds individual and store baseline sales and KPI goals, including conversion, DPT, UPT, and client data capture. The position supports store associate training and development through roleplay, coaching, feedback, and quarterly personal goal setting; promotes effective communication, collaboration, ethical conduct, and compliance with company procedures; and helps maintain visual standards and a consistent, superior client experience.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value a collaborative environment and be open to feedback.
Have strong sales and client experience, preferably in the luxury market.
Demonstrate success in meeting sales goals and achieving KPIs.
Be available to work nights, weekends, mornings, and holidays as needed.
Demonstrate integrity and the ability to lead by example.
Have strong time-management skills.
Be able to stand and move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to complete job duties.

Nice To Haves

Experience in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and client data capture.
Demonstrate initiative, plan and prioritize work, think strategically, support change, take responsibility for performance, complete assigned tasks, and meet deadlines.
Help teach training content through consistent roleplay and coaching; support the Store Manager with training and development for store associates; and complete quarterly personal development goal setting.
Communicate strengths, goals, and opportunities; use company tools to support a 360-degree coaching culture; and remain open to feedback.
Communicate effectively in writing and verbally with supervisors, peers, and the team; collaborate, promote business goals, adapt to change, and deescalate situations calmly.
Manage personal timecards for payroll accuracy, maintain Tumi University Training, and follow company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through use of client books and thank-you cards and execution of event strategies.
Ensure a consistent, superior client experience.