Associate Manager, EMS Training & Education

DocGo•Bensalem Township, PA

20h•$70,000 - $85,000•Onsite

About The Position

The Associate Manager, Training and Education plans and coordinates emergency medical services training for all levels of care. The role oversees the Field Training Officer (FTO) program, develops and delivers EMS instruction, and evaluates field personnel’s medical skills and procedures. It also supports equipment research and training, employee onboarding and competency assessments, certification and licensing compliance, continuous quality improvement activities, scheduling, budgeting, and operational coverage. The position is based in Bensalem, Pennsylvania, and is full-time, salary exempt. The stated schedule is Monday through Friday, 0800–1700, though daily hours may change with operational needs; occasional weekend availability is required for trainings, coaching, and classes.

Requirements

At least 3 years of experience working in training and education.
Unrestricted certification or license from the state of residence, eligible for reciprocity to Pennsylvania, New Jersey, and Delaware.
PA EMS Instructor, DE EMS Instructor, and NJ CEU Instructor credentials, or ability to obtain them within 1 year of hire.
American Heart Association (AHA) Basic Life Support (BLS).
Valid driver’s license, with at least 2 years of driving experience, and an acceptable driving record.
Ability to establish and maintain effective working relationships as necessitated by the work assignment.
Considerable knowledge of procedures and techniques for administering emergency medical care.
Knowledge of instructional strategies.
Skill in developing and implementing curriculum.
Excellent analytical and problem-solving abilities and strong attention to detail.
Excellent oral and written communication capabilities.

Nice To Haves

Associate’s degree or higher with coursework in emergency medical services or a related field, along with extensive experience in emergency medical services.
AHA BLS Instructor certification, or ability to obtain it within 6 months of hire.
NAEMT PHTLS and GEMS Instructor credentials, or ability to obtain them within 6 months of hire.
NAEMSE Level 1 Instructor Course, or ability to complete it within 6 months of hire.

Responsibilities

Plan and coordinate emergency medical services training programs for all levels of care.
Oversee the Field Training Officer Program, including initial FTO training, coordination for new providers, and identification of remedial training for current providers as needed.
Research, develop, and deliver training on medical equipment currently in use or planned for use, including suction machines, oxygen delivery systems, backboards, fracture kits, obstetrical kits, intravenous kits, airway equipment, and monitor/defibrillators.
Train personnel in differential diagnosis of injuries and illnesses, basic extraction procedures, treatment-plan development, and documentation.
Plan and deliver training on verbal and written reporting and records regarding observation and care of patients at emergency scenes and during transport to hospitals.
Ride alongside field personnel as needed to evaluate crews’ medical skills and procedures.
Assist with budget development by recommending supplies, materials, training opportunities, and additional payroll hours for off-duty personnel attending in-service training.
Attend meetings and prepare reports as requested.
Ensure EMTs, paramedics, and emergency medical dispatchers maintain certifications, licenses, and accreditations and perform required patient-care benchmark skills.
Research new equipment and develop skills for continued emergency medical services.
Coordinate orientation sessions for new-hire field employees.
Complete annual competency work with field staff as required.
Coordinate FTO ride-along schedules with the Scheduling Coordinator.
Establish and maintain documents related to training, information guides, and procedures affecting the division’s EMS activities.
Assist in developing CQI indicators and conducting CQI inquiries on field incidents.
Develop lesson plans using standardized software programs and conduct multiple repetitive EMS courses during a training cycle.
Provide EMS shift coverage, vacation coverage, and temporary relief as required.
Perform other duties in support of operations as required.