Associate Manager, Business Testing

The Canada Life Assurance Company • Toronto, ON

1d • CA$75,500 - CA$125,800 • Hybrid

About The Position

Join our dynamic team and lead the way in establishing a robust Business Analysis practice within our Business Project Management Office organization. We are committed to delivering a best-in-class end user systems experience for Insurance, Wealth, Workplace Solutions & Operations. Our vision is to be a trusted partner delivering seamless, reliable solutions with ease and innovation.

Requirements

• 5+ years of Business Analysis experience with a proven track record in the financial services industry, preferably within insurance.
• Experience leading or supporting User Acceptance Testing activities, including test planning, execution, defect management and business sign-off processes.
• Previous people leadership experience with responsibility for coaching, mentoring, performance management, resource planning and team development.
• Demonstrated experience managing competing priorities, allocating resources and balancing workloads across multiple projects and initiatives.
• Strong stakeholder management and relationship-building skills, with the ability to influence and collaborate effectively across all levels of the organisation, including senior leaders.
• Proven ability to lead teams through ambiguity, navigate complex issues and drive practical, business-focused solutions.
• Excellent analytical, problem-solving and decision-making skills with the ability to assess impacts, evaluate options and provide sound recommendations.
• Outstanding communication and facilitation skills, including experience leading workshops, presenting to leadership teams and managing challenging stakeholder discussions.
• Passion for building high-performing teams and creating an environment where individuals can grow, contribute and be successful.
• University degree or equivalent education and experience.

Nice To Haves

• Experience working in Agile environments
• Certifications such as IIBA CBAP, CCBA, PMP or testing-related certifications

Responsibilities

• Lead, coach and develop a team of Business Analysts and User Acceptance Testing (UAT) professionals, fostering a culture of collaboration, accountability, continuous learning and high performance.
• Implement Business Analysis and UAT best practices, methodologies, standards and governance to drive consistency, quality and continuous improvement across the practice.
• Manage resource assignment, team capacity and workload distribution across multiple initiatives, ensuring resources are aligned to business priorities and delivery commitments.
• Lead work intake and prioritisation activities, balancing competing demands and making resourcing recommendations to support strategic and operational objectives.
• Oversee UAT activities across a portfolio of projects, including test planning, execution support, defect management, issue resolution and business readiness, ensuring solutions meet business requirements and quality expectations.
• Partner with business, technology and operational leaders to understand objectives, assess impacts, identify opportunities and support successful delivery outcomes.
• Build strong relationships with senior stakeholders, acting as a trusted advisor and providing recommendations, status updates, risk assessments and insights to support decision-making.
• Provide leadership in resolving complex business, delivery and testing issues, facilitating discussions, driving decisions and escalating risks as appropriate.
• Support strategic initiatives across Insurance, Wealth, Workplace Solutions and Operations through effective business analysis, stakeholder engagement and delivery leadership.
• Champion a culture of innovation, continuous improvement and operational excellence by identifying opportunities to enhance processes, tools and ways of working.

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree