Business Control Testing Analyst

Peoples Bank • Marietta, OH

6h

About The Position

This position will be responsible for executing quality control and control testing activities to assess the effectiveness of business processes and controls. This role identifies control gaps, supports regulatory and internal compliance, and ensures testing results are accurately documented and reported. The analyst partners with business units to support remediation efforts and strengthen the overall control environment.

Requirements

• Bachelor’s Degree
• Banking or financial services industry experience
• Solid critical thinking and analytical skills
• Comprehensive understanding of Peoples’ vision, strategy, policies, procedures and regulations
• Above average written and oral communication skills; ability to plan and organize resources to achieve goals; composed under pressure and ability to effectively manage conflict
• Strong interpersonal skills
• Proficiency in Microsoft 365 applications and collaboration tools.
• Ability to lead projects to achieve cross-functional results.
• Team player

Responsibilities

• Execute quality control and control testing activities across assigned lines of business in accordance with established testing methodologies and schedules
• Perform detailed reviews of transactions, processes, and controls to assess accuracy, effectiveness, and compliance with internal policies and regulatory requirements
• Document testing procedures, workpapers, and results in a clear, consistent, and audit-ready format
• Identify control gaps, process weaknesses, and potential compliance risks, and escalate findings in a timely manner
• Partner with business units to communicate testing results, validate root cause, and support development of corrective action plans
• Track and validate remediation efforts to ensure issues are resolved effectively and within established timelines
• Maintain testing logs, issue tracking, and reporting to support management oversight and audit requirements
• Analyze testing results and trends to identify systemic issues, emerging risks, or opportunities for process improvement
• Assist in the development, enhancement, and maintenance of QC testing procedures, scripts, and documentation standards
• Support internal and external audit activities by providing documentation, responding to inquiries, and explaining testing methodology and results
• Ensure adherence to regulatory expectations, enterprise risk frameworks, and internal control standards
• Collaborate with cross-functional teams, including Compliance, Risk, and Audit, to strengthen the overall control environment
• Contribute to reporting and dashboards used for management, audit committee, or regulatory review
• Lead cross-functional task forces to effect change and improve operational processes.
• Participate in the weekly Complaint Task Force, which has oversight for complaint management. Provide feedback and guidance to Task Force executives.
• Participant in bank wide Change Management process and first line of defense Enterprise Risk Management discussions.
• Support and, as needed, back up the Client Advocacy Specialist in the end-to-end complaint management process, including intake review, root cause analysis, and remediation validation
• Will perform special projects as assigned.

Benefits

• 401(k) retirement plan with an employer match
• employee stock purchase plan
• various education assistance programs such as student loan and tuition paydown/reimbursement
• paid vacation
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level