Associate IT Support Technician

Leonardo DRS, Inc. • Fort Walton Beach, FL

13d • $21 - $25

About The Position

Leonardo DRS, Inc. is an innovative and agile provider of advanced defense technology to U.S. national security customers and allies around the world. We specialize in the design, development and manufacture of advanced sensing, network computing, force protection, and electric power and propulsion, and other leading mission-critical technologies. Our innovative people are leading the way in developing disruptive technologies for autonomous, dynamic, interconnected, and multi-domain capabilities to defend against new and emerging threats. For more information and to learn more about our full range of capabilities, visit www.leonardodrs.com.

Requirements

• Understanding of current principles and practices of IT support and ability to work closely with users and other IT professionals to identify, analyze and resolve system problems
• Understanding of and/or experience in Help Desk functionality and IT maintenance procedures
• Experience with consulting and/or customer service
• Strong verbal, written and interpersonal communication skills
• Ability to work independently as well as cooperatively in a team-oriented environment
• Ability to successfully interact with other IT professionals and end-users
• Strong analytic and problem-solving skills
• Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers

Responsibilities

• Support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required
• Evaluate, prioritize and respond to service requests with a resolution
• Perform analysis and diagnosis of routine PC problems for end users, and recommend and implement solutions
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products
• Develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal
• Construct, install, and test customized configurations based on various platforms and operating systems
• Monitor and test PC performance and provide statistics and reports
• Perform PC, hardware and peripheral equipment improvements, upgrades, and repairs
• Maintain communications with end users to ensure systems continually meet business needs
• Under supervision, perform periodic system maintenance
• Place vendor service calls when necessary to resolve hardware or software failures
• Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network
• Generate metrics, project status reports and operating status reports for management and team members
• Provide service desk and technical support to users
• Perform routine problem analysis and resolution design for systems and applications
• Support, communicate, reinforce and defend the mission, values and culture of the organization
• Maintain timely and accurate helpdesk records using the ticket management system
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Protect organization's value by preserving the confidentiality of information

Benefits

• comprehensive health insurance (medical, dental, vision)
• employer matching 401(k) retirement plan
• paid time off including vacation, holidays, and sick leave (including ant state-mandated paid sick leave)
• parental leave benefits
• tuition reimbursement
• professional development support
• life and disability insurance coverage
• company contribution to a health savings account
• telemedicine
• legal insurance
• 401(k) savings plan
• wellness programs that focus on physical, emotional, and financial well-being
• programs and activities to support career-growth, professional development, and skill enhancement
• flexible work schedules with our 9/80 program
• competitive vacation
• health/emergency leave
• paid parental leave
• community service hours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed