Associate, IT Business Systems Analysis

Alcon•Sinking Spring, PA

5d•Onsite

About The Position

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As an Associate, IT Business Systems Analysis – Sinking Spring, PA you will serve as a strategic partner and liaison between information technology (IT) and manufacturing operations identifying and delivering solutions improving the efficiency and effectiveness of production processes while meeting customer service levels. You will have responsibility for supporting and delivering functional and technical expertise in the implementation, enhancement, and support of the organization’s IT infrastructure and site applications. This role partners with business stakeholders, global IT teams, and external vendors to translate business requirements into scalable, compliant, and high-quality solutions that support manufacturing operations. You will perform everyday administration and monitoring of the IT infrastructure including general systems administration, IT capacity planning, configuration management, system release administration, incident and problem management. You will also perform lifecycle management of assigned applications where responsibilities include ensuring compliance, stability and integrity levels while driving continual improvements for the application assets and services. The role requires a blend of technical expertise, manufacturing process knowledge, business acumen, and excellent communication skills. In this role a typical day will include: Provide operational support for site IT and OT infrastructure, applications, and manufacturing systems. Manage incidents, service requests, troubleshooting, and root cause analysis to ensure system availability. Support servers, networks, storage, backups, patching, cybersecurity, and endpoint technologies. Maintain asset management, technical documentation, and compliance requirements within ServiceNow. Coordinate infrastructure changes, technology deployments, hardware and application lifecycle management, and IT purchasing. Partner with manufacturing, engineering, quality, and supply chain teams to deliver technology solutions and equipment integrations. Support manufacturing technologies, including MES, SCADA, automation systems, and OT infrastructure. Drive continuous improvement, security remediation, and reliable operation of critical business and production systems.

Requirements

High School Diploma or equivalent
The ability to fluently read, write, understand and communicate in English
3 Years of Relevant Experience

Nice To Haves

3 years of IT experience in system administration, infrastructure management and customer support.
Hands-on experience with networking foundations such as TCP/IP routing, switching, firewalls, DNS, DHCP and enterprise IT equipment such as Cisco and Juniper.
Hands-on experience with Microsoft Client/Server Operating Systems
Experience in GxP / CSV regulated environments.
Ability to work with cross-functional IT, engineering, product, and operations teams.

Responsibilities

Provide operational support for site IT and OT infrastructure, applications, and manufacturing systems.
Manage incidents, service requests, troubleshooting, and root cause analysis to ensure system availability.
Support servers, networks, storage, backups, patching, cybersecurity, and endpoint technologies.
Maintain asset management, technical documentation, and compliance requirements within ServiceNow.
Coordinate infrastructure changes, technology deployments, hardware and application lifecycle management, and IT purchasing.
Partner with manufacturing, engineering, quality, and supply chain teams to deliver technology solutions and equipment integrations.
Support manufacturing technologies, including MES, SCADA, automation systems, and OT infrastructure.
Drive continuous improvement, security remediation, and reliable operation of critical business and production systems.