Associate Interventional Glaucoma Sales Representative - Boston

Sight Sciences • Boston, MA

9h • Onsite

About The Position

This role supports the sales team in promoting and selling surgical glaucoma devices to ophthalmologists, clinics, and surgery centers. The Associate Interventional Glaucoma Sales Representative will build relationships with healthcare professionals, identify new sales opportunities, and manage customer inventory and ordering. The position requires neat and timely preparation of paperwork, effective handling of customer concerns, and completion of all required training. The role involves supporting surgical case coverage, maintaining customer contact, and participating in product training and sales events. Additionally, the associate will assist in maintaining customer relationships, tracking interactions in a CRM system, and adapting to a fast-paced environment. Responsibilities include timely administrative paperwork, accurate reporting, maintaining a professional image, and staying updated on industry trends. The role also involves gathering customer feedback to improve strategies and product offerings.

Requirements

• Bachelor’s degree in business, life sciences, healthcare, or a related field.
• 2 years sales experience is required.
• Proficiency with Microsoft Office and willingness to learn CRM systems.
• Support company goals and objectives, policies and procedures that comply with FDA Quality System Regulations (QSR), ISO 13485, and any other applicable domestic or international requirements.

Nice To Haves

• Previous experience in the surgical environment is preferred.
• Interest in healthcare, medical devices, or sales is highly desirable.
• Strong communication and interpersonal skills with the ability to build rapport with healthcare professionals.
• Eagerness to learn and develop sales skills with the intent of developing into a sales representative.
• Basic understanding of medical or healthcare concepts is an advantage.
• Self-motivated and driven with the ability to work independently.

Responsibilities

• Assist the sales team in promoting and selling surgical glaucoma devices to ophthalmologists, clinics, and surgery centers.
• Build relationships with healthcare professionals by understanding their needs and providing information on how our products can improve patient outcomes.
• Help to identify new sales opportunities within the assigned territory.
• Work with sales representative to effectively manage customer based inventory, truck stock, and ordering management.
• Neat, accurate, and timely preparation of paperwork necessary to consummate transactions with customers.
• Calmly and effectively address concerns and complaints of physicians, whether they are actual or potential customers.
• Responsible for completing and passing all initial and ongoing required anatomical, clinical, and technology related training to include product and field certifications.
• Support the sales team with collaborative or independent surgical case coverage of Sight Sciences’ technologies with ophthalmologists in surgery centers or hospitals.
• Maintains direct contact with customers before and after surgical cases to provide approved marketing assets, support materials, and/or respond to customer needs.
• Participate in product training sessions to understand the technical aspects of glaucoma devices and surgical procedures.
• Support senior sales representatives in educating healthcare teams on product usage.
• Learn to demonstrate product features and benefits to potential customers effectively.
• Attend various sales training workshops, sales meetings, national/regional conferences, and relevant trade shows.
• Assist in maintaining relationships with existing customers by providing excellent customer service and follow-up support.
• Keep records of customer interactions and sales activities using CRM.
• Ability to adapt to changing customer and environmental expectations and work collaboratively with sales team members and leaders to deliver solutions to expressed needs.
• Complete administrative paperwork in a timely manner and provide reports to Manager regarding established average call activity and feedback from physicians.
• Ability to adapt to a fast-paced and changing environment.
• Complete weekly sales planning updates aligned with territory case support, sales initiatives, and activities.
• Engage in clear and consistent daily communication (written and verbal) with sales representative, the sales leader, and team.
• Complete all administrative paperwork in a timely manner.
• Accurate and timely preparation of reports of business transactions and expense accounts.
• Maintain a professional and credible image with key physicians, medical office and hospital personnel, distributors, consultants, vendors, and co-workers.
• Willingness to travel (including overnight) within the territory or region as needed.
• Stay up-to-date on industry trends, competitor products, and new developments in glaucoma treatment.
• Gather and report feedback from customers to help the sales team improve strategies and product offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level