Strategic Account Manager - Interventional Glaucoma (Chicago)

Current•Chicago, IL

1d•Onsite

About The Position

The Strategic Account Manager will be responsible for creating demand for Sight Sciences products within assigned territories, adhering to company and industry-compliant guidelines. This role involves developing and delivering effective educational and sales presentations to ophthalmic surgeons, differentiating products from current surgical glaucoma offerings. The position requires analyzing data, managing the territory with a business plan, including funnel management and forecasting, and staying informed about industry trends and competitive products. The Account Manager will also manage the territory budget, complete administrative tasks promptly, and communicate performance indicators and physician feedback to their manager. Attendance at sales training, meetings, conferences, and trade shows is expected. The role involves maintaining direct customer contact for optimal clinical outcomes, establishing and nurturing Key Opinion Leader (KOL) and Future Key Opinion Leader (FOL) relationships. Pre-sale responsibilities include responding to customer inquiries to provide appropriate product literature and pricing, and influencing production and shipping schedules. Post-sale duties involve addressing customer inquiries regarding RMAs, status, and delivery, resolving issues with production, shipping, or invoicing, and determining the validity of warranty claims to schedule repair resources. The position requires supporting company goals, objectives, policies, and procedures in compliance with FDA Quality System Regulations (QSR), ISO 13485, and other applicable requirements. Maintaining a professional image with physicians, distributors, vendors, and colleagues is crucial.

Requirements

Bachelor’s degree or equivalent experience required
5+ years of sales experience, with preferably a minimum of 3 years of medical sales experience in ophthalmology, with a proven track record of success
Successful sales track record in the medical device industry
Ability to navigate complex health systems efficiently
Strong relationship-building skills
Strong sales presentation skills
Ability to work independently and as well as within a strong team environment
Excellent verbal and written communication and presentation skills necessary
Strong business acumen skills
Required residence in territory geography
A valid driver’s license and a clean driving record will be required
Comfortable driving for extended periods of time and navigating various routes

Responsibilities

Create demand for Sight Sciences products within both company and industry-compliant guidelines
Develop effective educational and sales presentations to differentiate product(s) compared to current surgical glaucoma offerings with Ophthalmic surgeons within the assigned territory
Analyze data and manage territory to create an effective business plan, including regular funnel management and forecasting
Maintain knowledge of current trends in the industry and competitive products
Manage territory budget and resources
Complete administrative paperwork in a timely manner and communicate with the Manager regarding established key performance indicators and feedback from physicians
Attend various sales training workshops, sales meetings, national/regional conferences, and relevant trade shows.
Maintains direct contact with customers to enable the best clinical outcomes
Establish and foster Key Opinion Leader (KOL) and Future Key Opinion Leader (FOL) relationships
Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules
Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines the validity of warranty claims and schedules repair resources
Support company goals and objectives, policies, and procedures that comply with FDA Quality System Regulations (QSR), ISO 13485, and any other applicable domestic or international requirements
Maintain a professional and credible image with key physicians, distributors, consultants, vendors, and co-workers