Associate, Integrations & Solutions
About The Position
Grubhub is looking for an Associate to join our Integrations & Solutions team to support integration feature enhancement implementation at both a platform and partner-specific level. You'll work cross-functionally between product, engineering, success, operations, finance, data, and program management to help develop and implement Grubhub's technical strategy. Our Integrations & Solutions team connects our external facing teams and the partners they work with, to our product and engineering teams to identify and implement solutions focused on improving a variety of KPIs. As Grubhub continues to grow, the Integrations & Solutions team will also continue to grow and evolve in how we best support our customers and partners. We're looking for someone eager to learn the ins and outs of new feature development and partner integrations, who can manage day to day activities while building toward a bigger-picture understanding of how to achieve our goals. While not a fully technical role, a willingness to learn APIs and other technical concepts will help you succeed in this role. We're the team that helps bring stability and growth to our platform through innovation. We analyze data to assist partners in understanding which solutions will work with their current technology stack. This role will report to the Associate Director of Integrations & Solutions in the Merchant Network organization.
Requirements
- Outstanding, positive attitude
- 1-3 years of experience in a technical, operational, consulting, or associate product management role (internships count!)
- Interest in technical concepts and/or exposure to managing aspects of a larger project
- Proven ability to thrive in a rapidly changing environment
- Great interpersonal skills, both written and verbal communication, and strong group facilitation skills
- Good listener, capable of understanding complex technical issues, and translating them into an appropriate solution
- Demonstrated ability to work across different groups to solve problems and achieve results
- Strong documentation and organizational skills; willingness to learn process mapping and requirement gathering
Nice To Haves
- Exposure to APIs, restaurant technology, or point-of-sale technology a plus
- Familiarity with SQL a plus
Responsibilities
- Joining external technical calls
- Helping implement product enhancements
- Interpreting technical documentation
- Fielding integration feature questions from merchants
- Helping drive project progress to address any issues or roadblocks promptly
- Partnering with some Enterprise merchants and integration partners to help them maintain and improve their integration
- Building skills in technical scoping, troubleshooting, and planning calls with partners
- Identifying ways to support merchant partners
- Learning to analyze data and results in order to make recommendations on areas of improvement
- Building relationships across multiple teams within Grubhub to advocate for your projects and initiatives
- Interacting with Engineering, Product, Operations, Success, and others
- Learning how to weigh the impact and priority of multiple technical initiatives to optimize integration performance
Benefits
- Competitive salary package including equity and 401K
- Multiple medical, dental, and vision plans
- Many benefits and perks that are not listed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
