Integrations Specialist

LTK USA

10h • Remote

About The Position

As an Integrations Specialist, you will be responsible for delivering fast, accurate assistance to brands onboarding onto the LTK Brand Platform, ensuring accuracy with the technical onboarding process. You will be expected to troubleshoot brand issues, answer operational questions, support and diagnose semi-technical issues to help our clients optimize their technical performance on our network, ensure all financial transactions related to onboarding are verified, migrating brands to different affiliate networks at the brands’ request, and collaborate cross-functionally to resolve complex issues. The ideal candidate will have a passion for helping people and be a strong self-starter. The candidate should possess a strong eye toward detail to ensure that the onboarding process is complete, the critical thinking skills to find solutions to client issues, and have strong emotional intelligence to be able to manage and serve brands effectively to assure onboarding and migrations are as simplified and frictionless as possible. The ideal candidate is passionate about delivering excellent service in a timely manner and thrives in a fast-paced environment where accuracy and communication are essential.

Requirements

• 1-2 years work experience in client management, SaaS customer support, or digital/affiliate marketing including the following responsibilities:
• Experience communicating technical concepts to non-technical audiences
• Exceptional attention to detail
• Ability to work both independently and collaboratively
• Strong verbal and written communication skills
• Excellent organizational and analytical skills with strong technical acumen and time management skills
• Leverage AI tooling in day-to-day tasks to optimize workflows and improve efficiency
• Experience working with Affiliate Networks
• Comfortable with spreadsheets, management tools and reporting
• Empathetic and solution oriented
• Adept at finding creative solutions to technical and non-technical problems
• Troubleshooting issues for clients
• Experience working within defined SLAs
• Basic understanding of digital marketing technologies, social media and influencer marketing
• Comfortable interacting with a diverse group of stakeholders, including brands, agency clients, network partners, and team members
• Experience with Zendesk
• Experience with Hubspot

Responsibilities

• Manage integrations for new brand partners on the LTK Platform and affiliate network platforms, validating that onboarding is complete from start to finish
• Ensuring accuracy of onboarding and the technical integration and migration process
• Educating brands and internal teams on workflows and answering questions
• Migrate brands from one affiliate network to another, at their request
• Verify all financial transactions to ensure alignment between LTK systems
• Work in partnership with cross-functional teams to assist in onboarding potential brand partners and lead routing
• Optimize existing client relationships
• Work in partnership with internal teams to understand LTK technology
• Proactively identify opportunities to improve processes, efficiency, and customer satisfaction
• Provide support to team members to increase efficiency and productivity
• Support in monitoring brand commission rates, cookie windows, deactivations, and ensuring programs meet qualification criterias
• Create and maintain internal documentation and knowledge base resources related to workflows

Benefits

• Competitive compensation and benefits package to meet the needs of you and your family
• 401(k) with LTK company matching
• Medical Insurance, Vision Insurance, Dental Insurance
• Paid Maternity Leave and Paid Paternity Leave
• Summer Fridays and Flexible PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed