Associate Implementation Lead, Expanded Projects

Origami Risk LLC•Remote,

7d•$77,000 - $97,000•Hybrid

About The Position

The Implementation Lead oversees project planning, workload coordination and delegation, technical execution, and reporting for Expanded Projects across all client types. This role sets daily priorities, leads client interactions, and provides guidance and coaching to a small team of project analysts, making sure tasks are clearly defined, progress is tracked, and quality standards are met. While not a formal manager, the Implementation Lead provides day-to-day oversight and mentorship to the team and may contribute to technical delivery by performing configuration and build activities as needed. The position is accountable for delivering projects on time, within budget, and to a high standard of quality and client satisfaction, while demonstrating strong communication, effective project governance, and proactive management of project health.

Requirements

Bachelor’s Degree in a business-related or technical field preferred
3+ years of experience in a client-facing, professional services environment, with experience in delivering projects for Enterprise (insurance) and/or Portfolio (risk management, EH&S, healthcare) domains preferred
Demonstrated ability to lead project teams, coordinate tasks, and deliver high-quality results
Strong communication, teamwork, and client service skills
Experience in insurance, risk management, EH&S, healthcare, or related domains a plus

Responsibilities

Owns all assigned expanded projects spanning all client types, ensuring they meet company standards, client needs, and agreed scope, timeline, and budget
Takes full responsibility for each project’s success by driving effective planning, coordination, communication, and execution from start to finish
Follows all Professional Services Standard Operating Procedures (SOPs), including time entry requirements
Leads or joins project kickoff meetings to confirm requirements, check assumptions, and ensure everyone understands goals, deliverables, and success criteria
Sets and communicates daily priorities for team members to keep work focused on project goals and deadlines
Builds, assigns, and manages tasks for offshore system integrators, ensuring work is clearly defined and prioritized to meet project goals
Monitors workloads and resources to keep the team balanced and highly utilized, ensuring project milestones and deadlines are met
Responds quickly and professionally to client communications to maintain strong relationships and high client satisfaction throughout the project
Leads client status meetings and working sessions by guiding discussions, clarifying next steps, and documenting decisions and action items for transparency
Leads technical discussions, product demos, and client training sessions to ensure understanding and successful use of solutions
Tracks project progress, spots risks or issues early, and escalates concerns to stakeholders to protect quality and timelines
Identifies potential scope creep or out-of-scope work during implementation and escalates to the Project Manager
Assesses weekly project progress and timeline adherence, identifying issues and taking corrective actions when needed
Reviews project plans, designs, and deliverables for quality and accuracy before sharing them with internal or client stakeholders
Reviews and approves work from analysts before sending it to clients, ensuring it meets quality and functional standards
Ensures all deliverables meet quality standards, stay within scope and timeline, and comply with the budget
Reviews and improves Knowledge Transfer documentation so clients receive clear and accurate materials before project closeout
Creates detailed design documents for complex projects or when requirements are unclear, ensuring they are practical and match system capabilities and client expectations
Configures the Origami platform to meet client requirements while leveraging standard configuration where possible and following best practices and industry standards
May perform unit testing and prepare training materials when required
Provides day-to-day guidance and oversight for a small team of analysts by clarifying requirements, monitoring progress, and coaching on best practices to ensure timelines, quality, and budget are met
Provides “just-in time” feedback and escalates any performance concerns to the Manager, Professional Services – Expanded Projects when appropriate
Provides the Project Manager with clear updates on progress, risks, resource needs, and project insights to support decision-making
Prepares status reports that clearly show progress, risks, accomplishments, resource use, and upcoming milestones
Ensures accurate and timely entry and reporting of all team members’ hours worked for all assigned projects
Responsible for the submission, oversight, and communication of client-specific bug-related tickets identified during the implementation

Benefits

Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
Paid Time Off – Flexible options plus 10 paid company holidays where available
Vision insurance
Short & Long-Term Disability Insurance
Basic Life Insurance
Generous family leave options—including adoption and foster care placements
Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
Retirement Savings – 401(k) with company match up to 4%
Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
Education Assistance Program – to help colleagues pursue industry/role-specific certifications
Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
Pet Insurance
Critical Illness Insurance
Voluntary Life & AD&D coverage