Associate III

Tapestry•Charleston, SC

About The Position

The Associate III (Stylist) serves as a trusted and knowledgeable advisor, helping customers choose products that suit their aesthetic and lifestyle. The Stylist works with customers to discover and express their personal style and shows them how to incorporate Kate Spade products into their existing wardrobe. The role involves engaging customers, providing styling guidance, demonstrating product and brand knowledge, and supporting sales. It also includes maintaining operational excellence through stockroom organization and point-of-sale transactions. The position requires a flexible schedule to meet business needs, including nights, weekends, busy season, high-traffic retail days, and public holidays. The role has physical requirements including regularly lifting at least 25 pounds, occasionally lifting up to 50 pounds, and climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

Professional selling skills and exceptional interpersonal and communication abilities.
Prior experience in a retail environment.
Ability to multitask, prioritize, and collaborate in a team setting.
Social media awareness and willingness to learn omni/virtual selling techniques.
English proficiency or local-language proficiency, depending on the market.
Ability to work a flexible schedule, including nights, weekends, busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds.
Ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Greet guests warmly and confidently, demonstrating strong product knowledge.
Listen actively and ask follow-up questions to understand customer needs.
Provide styling advice, suggest add-ons, and create complete looks.
Show creative ways to wear products and encourage customers to explore new styles.
Guide customers through purchase decisions and provide a seamless checkout experience.
Reinforce and celebrate customer choices and invite customers to return.
Drive results through customer connections and storytelling.
Demonstrate knowledge of the brand and product attributes across categories.
Maintain operational excellence, including stockroom organization and POS transactions.
Give and receive feedback in an honest, constructive manner.