Associate III, Production Operations

FIS Global•Columbus, GA

11d

About The Position

The Associate III, Production Operations role plans, schedules, and coordinates production activities to maintain efficient workflows and meet internal and external service-level agreements (SLAs). The role analyzes production data, forecasts work volume and resource needs, models operational capacity, and monitors job progress across the production process. It also supports performance reporting, cost-savings analysis, and production-efficiency improvements.

Requirements

Bachelor's degree in business or an equivalent field, or at least six years of training and related experience in lieu of a degree.
Typically at least four years of relevant experience.
Experience in work sequencing.

Nice To Haves

Typically at least six years of relevant experience.
Exposure to a Lean/Six Sigma environment.
Four years of experience maintaining fast-paced production machinery.
Experience troubleshooting production equipment that uses pneumatic, hydraulic, or programmable control systems.

Responsibilities

Gather and analyze information from equipment vendors and card, print, or statement processes to model daily production and forecast resource requirements, including machine and equipment utilization.
Perform complex modeling to develop operational capacity.
Attend daily scheduling meetings to determine machine workflow assignments for the assigned area.
Assign and coordinate schedules by department and machine to minimize SLA conflicts and optimize production across multiple client jobs.
Monitor internal computer systems to determine whether work is being processed and is on pace to meet client SLAs.
Communicate job status and potential timing concerns to leadership during the shift, and recommend possible solutions.
Compile, review, and submit detailed production information to internal and external customers.
Analyze processes, potential client cost savings, and failure data to identify causes and recommend solutions.
Use information from various systems to recommend staffing, overtime schedules, SLA proposals, and production-efficiency improvements.