Associate II - Front Desk
About The Position
Movement is seeking a part-time Front Desk Associate II to create exceptional member and guest experiences at its climbing, yoga, and fitness gym. Front Desk team members are the first point of contact and provide a welcoming, approachable, and guided introduction to the community. The role suits people who take initiative in connecting with others and are committed to exceptional service. Team members are expected to represent Movement’s values of growth, connection, and integrity and to share enthusiasm for climbing, yoga, and fitness. The position includes welcoming and guiding members and guests, introducing them to the gym’s amenities and programs, helping them find products and services that support their goals, and performing operational duties at the front desk and throughout the facility. Training is provided to support the ability to instruct introductory climbing classes. Shift schedules may vary from week to week or month to month.
Requirements
- Bring a positive, adaptable attitude that fosters a welcoming environment.
- Thrive and build connections in a fast-paced, people-facing role.
- Embody Movement’s core values of growth, connection, and integrity through behavior and actions.
- Deliver exceptional service; experience in hospitality, recreation, or service industries is welcome.
- Be dependable and take ownership of responsibilities.
- Communicate clearly, effectively, and proactively.
- Use problem-solving skills to find creative solutions for member and guest needs.
- Operate proficiently in front desk software and systems and follow protocols and policies.
- Be passionate about climbing, yoga, and/or fitness and eager to share that interest with others.
- Be able to instruct introductory climbing classes; training is provided.
- Have regular evening and weekend availability, including availability for at least two weekday shifts and one weekend shift per week.
Nice To Haves
- Successful experience in hospitality, recreation, or service industries.
Responsibilities
- Deliver exceptional service to members and guests.
- Provide a welcoming, approachable, and knowledgeable presence in all interactions.
- Build connections with members and guests, invite them into the community, and guide them toward products and programs that support their goals.
- Speak knowledgeably about gym amenities, features, member benefits and perks, the community, and programs.
- Welcome members and guests and build genuine connections.
- Conduct gym tours and personalized guided experiences.
- Educate members and guests about products, memberships, and current promotions.
- Check people in and conduct transactions.
- Assist members and guests with retail products and sales.
- Deliver belay checks, conduct floor walks, monitor the gym, and address concerns or unsafe behavior.
- Perform facility upkeep, projects, and cleaning tasks.
- Instruct introductory classes.
- Demonstrate a growth mindset by learning, accepting coaching, providing constructive feedback, and engaging with curiosity.
- Manage member and guest concerns and scenarios effectively and professionally.
Benefits
- Free membership
- In-gym discounts
- Guest visits
- Retail discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
