Associate Human Resource Business Partner (HRBP)
About The Position
Small Door is a membership-based veterinary care organization offering in-clinic care, 24/7 telemedicine, transparent pricing, and modern hospitality. Following its merger with Bond Vet, the combined organization will operate more than 55 clinics across Northeast, Mid-Atlantic, and Midwest markets and serve over half a million pets. The Associate HRBP will support several smaller regions, partnering directly with regional and practice leaders as the organization continues to grow. The role focuses on employee relations, leaves of absence, and manager coaching. The Associate HRBP will report to the Sr. Director, HRBP and work alongside HRBPs aligned to operations regions. The position is location-based in the Northeast; the employee must live near a clinic in NY, NJ, PA, or MA and regularly visit clinics across their regions. Success will be measured by timely, consistent, and well-documented resolution of employee relations cases; accurate and compliant leave administration; reduced regional and early-tenure turnover; positive feedback from practice and regional leaders; and regular planned visits to every clinic in the assigned regions. Small Door is committed to creating a diverse, inclusive, and equitable workplace and encourages qualified applicants from every background, ability, and life experience to apply.
Requirements
- 3 to 5 years of experience in HR as a generalist or HRBP.
- Experience handling employee relations cases and leaves of absence.
- Knowledge of the basics of FMLA and ADA.
- Calm, fair approach and sound judgment, including knowing when to handle an issue and when to escalate it.
- Ability to build relationships quickly and provide helpful support to managers.
- Strong organization skills and ability to manage multiple open cases reliably.
- Must live in the Northeast near one of the company’s clinics in NY, NJ, PA, or MA.
- Willingness to travel to clinics across assigned regions.
Nice To Haves
- Experience in a multi-site business.
- PHR or SHRM-CP certification.
- Experience in healthcare, veterinary, hospitality, or retail.
Responsibilities
- Serve as the primary HR partner for regional and practice leaders in several smaller regions.
- Handle employee relations matters, including investigations, documentation, performance plans, and terminations, with support on more complex cases.
- Manage leaves of absence end to end, including FMLA, state leave, and ADA accommodations, in coordination with People Ops and Payroll.
- Coach practice managers on feedback, difficult conversations, and day-to-day team management.
- Monitor turnover, engagement, and employee relations trends, and share observations with recommendations.
- Help ensure new team members are set up for success during their first 90 days and help new managers understand expectations.
- Roll out people programs in assigned regions, including review cycles, policy changes, onboarding, and engagement surveys.
- Help ensure practices comply with state and local employment laws.
- Spend time onsite at clinics and make regular, planned visits to build trust with teams.
Benefits
- Competitive salary
- Health insurance
- Dental insurance
- Vision insurance
- 401K contributions
- Upward mobility and growth opportunities
- Flexible paid time off
- Parental leave
- Company-wide holidays
- Monthly health and wellness stipend
- Discounted veterinary care for loved ones
- Opportunity to make a real impact on the people around you
- Collaborative group of colleagues who live the company’s core values and have your back
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
