REVELxp - Associate Hospitality Manager, SMU

Revel XP LLC•University Park, TX

3d•Hybrid

About The Position

REVELxp is a premier sports hospitality company that partners with college and professional teams to deliver exceptional fan experiences. They offer services such as full-service tailgates, premium hospitality events, and exclusive ticket packages. REVELxp also provides comprehensive hospitality solutions including event staffing, event management, premium hospitality management, and venue installations. The company is growing rapidly and seeks goal-oriented, purpose-driven, high-energy individuals. REVELxp aims to redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands globally. They believe in the community-building power of sports and work to amplify the social experience around gameday. Jobs at REVELxp offer opportunities in hospitality, operations, and revenue generation within a fast-paced, fun environment. The team values service, entrepreneurship, and joy, and seeks innovative self-starters to reshape fan experiences nationwide.

Requirements

Bachelor's degree or equivalent work experience
Relevant experience in customer service and/or hospitality roles
Strong communication skills, written and verbal
Proficiency in Microsoft Office programs required; working knowledge of creative platforms preferred
Ability to train part-time customer service staff
Proven ability to work collaboratively and proactively within team and across departmental functions, with a focus on identifying solutions and achieving goals
Strong attention to detail
Comfortable receiving and applying feedback and direction

Nice To Haves

A love of college sports is a big plus!

Responsibilities

Support the Hospitality Manager in all operational aspects of an on-campus satellite office.
Responsible for recruiting, hiring, and training intern and game day/event staff.
Administer payroll recordkeeping processes for staff.
Fulfill assigned sport-specific roles and duties for premium seating areas at events during multiple sports seasons.
Establish and maintain positive relations with diverse groups, including donors and seat holders, game day staff, vendors, and university administration.
Design and produce effective communication media, including services guides, menu portfolios, web-based communication, newsletters and other correspondence.
Assist in the effective communication within the athletic department including: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report.
Implement/maintain procedure for booking, rental, and operation of off-season/outside events in designated athletic facilities, when applicable.
Assist in project coordination at conference championship fan events, when requested.