REVELxp - Associate Hospitality Manager, SMU

REVELxp•Dallas, TX

3d•Hybrid

About The Position

REVELxp is a premier sports hospitality company that partners with college and professional teams, as well as major sporting events, to deliver exceptional fan experiences. These experiences include full-service tailgates, premium hospitality events, and exclusive ticket packages. In addition to managing fan experience offerings, REVELxp provides comprehensive hospitality solutions to its partners, encompassing event staffing, event management, premium hospitality management, and venue installations. The company is experiencing rapid growth and is seeking goal-oriented, purpose-driven, high-energy individuals to join its team. REVELxp was founded with the mission to reimagine and redefine game day by creating memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands globally. The company believes in the powerful, community-building role of sports and aims to amplify the social experience around game day. REVELxp offers diverse opportunities to create memorable experiences across hospitality, operations, and revenue generation. The company fosters a fast-paced, fun environment that enables true partnerships with professional sports properties. REVELxp seeks innovative self-starters eager to reshape fan experiences nationwide, guided by core values of service, entrepreneurship, and joy.

Requirements

Bachelor's degree or equivalent work experience
Relevant experience in customer service and/or hospitality roles
Strong communication skills, written and verbal
Proficiency in Microsoft Office programs required; working knowledge of creative platforms preferred
Ability to train part-time customer service staff
Proven ability to work collaboratively and proactively within team and across departmental functions, with a focus on identifying solutions and achieving goals
Strong attention to detail
Comfortable receiving and applying feedback and direction

Nice To Haves

A love of college sports is a big plus!

Responsibilities

Support the Hospitality Manager in all operational aspects of an on-campus satellite office.
Responsible for recruiting, hiring, and training intern and game day/event staff.
Administer payroll recordkeeping processes for staff.
Fulfill assigned sport-specific roles and duties for premium seating areas at events during multiple sports seasons.
Establish and maintain positive relations with diverse groups, including donors and seat holders, game day staff, vendors, and university administration.
Design and produce effective communication media, including services guides, menu portfolios, web-based communication, newsletters and other correspondence.
Assist in the effective communication within the athletic department including: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report.
Implement/maintain procedure for booking, rental, and operation of off-season/outside events in designated athletic facilities, when applicable.
Assist in project coordination at conference championship fan events, when requested.