Associate Golf Professional

Troon • Koloa, HI

7d • Onsite

About The Position

Kiahuna Golf Club in Koloa, Hawaii, is hiring a full-time Associate Golf Professional. The role assists with daily golf operations, including sales, merchandise, point-of-sale functions, handicap and tee-sheet applications, and shifts in guest-facing golf operations. The associate also supports golf instruction, events, retail, staff training and supervision, budgeting and forecasting, and guest satisfaction. The position is part of Troon, a professional club management company focused on golf, hospitality, and residential communities.

Requirements

• Associate’s degree (AA), or six months to one year of related experience and/or training, or an equivalent combination of education and experience.
• Current PGA or LGPA membership.
• Ability to read and speak English to perform job duties and communicate with English-speaking customers or coworkers.
• Knowledge of Microsoft Office applications.
• Experience with a computerized point-of-sale system and tee-time system.

Responsibilities

• Administer point-of-sale application revisions and needs for green-fee sales, merchandise sales, and member and guest billing.
• Coordinate policy and procedure revisions, updates, and implementation with Accounting Departments.
• Reconcile daily tee sheets, check in members and guests, and receive payments.
• Resolve duplicate-charge and overpayment or underpayment discrepancies; track force posts and no-show charges as applicable.
• Initiate and promote club golf activities.
• Create lesson plans and provide individual and group instruction.
• Maintain a clean, orderly, and well-stocked golf shop.
• Assist the retail buyer with procurement and assist shop staff with merchandising and sales.
• Prepare for golf outings, including scorecards, cart labels, rules sheets, score sheets, format sheets, favors, pairing sheets, and hole assignments.
• Monitor members’ scores, report handicapping to the USGA, and bill members.
• Assist the Manager with interviewing, hiring, training, planning, assigning, and directing work; evaluating performance; rewarding and disciplining associates; and addressing complaints and problems.
• Assist in managing department members, including Starters, Player Assistants, and Guest Services Attendants.
• Ensure new associates receive effective orientation and training, and assist with ongoing training programs.
• Assist in monitoring business-volume forecasts and planning for manpower, productivity, costs, and other expenses.
• Implement and maintain excellent service to achieve guest satisfaction.
• Conduct staff meetings with subordinates.
• Incorporate safe work practices and maintain regular, reliable attendance.
• Perform other duties as required.
• Work shifts in roles such as ranger, starter, guest relations, outside service, or golf shop.

Benefits

• Medical, dental, and vision coverage, subject to applicable plan terms and eligibility criteria.
• 401(k) with employer match for associates age 19 and older.
• Paid time off and leaves of absence in accordance with applicable law and eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree