Associate General Manager (Creative Services)

RR Donnelley•Warrenville, IL

1d•$99,100 - $158,500•Onsite

About The Position

The Associate General Manager (AGM) is a critical leadership role responsible for overseeing the operational excellence, team performance, and strategic creative client partnership for one of RRD’s largest retail clients. The Associate General Manager will work closely with the General Manager to develop and execute key initiatives across client service, operational refinement, team development, and financial management, ensuring a high level of quality and service for the client and the team of 10 division employees.

Requirements

Bachelors degree in a related discipline is required.
At least 8 years of experience leading large teams as well as client services/account-focused leadership experience.
Extensive business management and leadership experience.
Expert proficiency in Microsoft Office tools, including Excel and pivot tables for comprehensive data analysis.
Deep understanding of the agency process, workflow, and culture.
Deep technical understanding of CMS systems, Adobe Creative Cloud, and various data import tools and methods.
Demonstrated experience running data profiles and creating metric reports.
Strong management and excellent mentorship skills.
Exceptional communication skills, both verbal and written, for client and internal leadership.
Superior attention to detail and a commitment to quality control.
A strategic thinker with the ability to identify and plan for long-term vision.
Proven problem-solving ability and fast decision-making capacity.
Strong team player with a positive attitude and willingness to contribute across roles as needed.
Ability to build and maintain strong working relationships internally and with a range of external suppliers and freelancers.

Responsibilities

Serve as a contact and liaison for senior client leadership and day-to-day needs, ensuring comprehensive engagement and managing client expectations and objectives.
Foster client relationships, and assist in identifying new opportunities.
Act as the primary escalation point for all critical client and project-related issues, ensuring early detection and resolution.
Lead and participate in monthly, quarterly, and ad-hoc client business review sessions.
Refine and streamline day-to-day operations and processes across all divisions to maintain high standards of quality and service.
Provide strategic operational improvements and facilitate their execution across the agency.
Partner with all affiliated internal RRD teams (print, circular, IT, Operations, and production, both onshore and offshore) to oversee projects from initial concept through final fulfillment.
Maintain expert knowledge of client business, industry news, and facility procedures, operations, and protocols.
Demonstrate accountability for the team’s flawless execution and overall performance.
Assist in staff management duties, including recruiting, employee relations, performance management, coaching, and succession planning.
Inspire the growth and development of all staff across the divisions through talent acquisition, training, and constructive performance feedback.
Cultivate a positive team culture and high morale, acting as an advocate for the team and embracing change management.
Contribute to strategic planning by identifying the "big picture" and reaching beyond initial scope to seek input from multi-discipline sources.