Associate Front of House Manager (NYC)

Original X Productions•New York, NY

3d•$62,400 - $67,000

About The Position

The Associate Front of House Manager helps lead Retail and Food & Beverage operations to deliver an exceptional guest experience and efficient day-to-day operations. This management-team member leads supervisors and frontline team members, promoting accountability, engagement, service excellence, and a positive work environment. The role is hands-on, with a strong presence on the floor and active support for daily operations. It includes coaching and developing staff, maintaining operational standards, and creating guest interactions that support satisfaction and sales performance. The role helps drive revenue growth across Retail and Cafe operations while supporting high standards of safety, service, cleanliness, and efficiency. Responsibilities include guest-experience policies and venue upkeep; staffing, hiring, training, and accountability; food and beverage procurement, inventory, food safety, cost control, and sales; and retail ordering, inventory, merchandising, organization, and sales initiatives. The position also participates in the Manager on Duty rotation and may assist with special projects and other assigned duties. The annual salary is $62,400–$67,000. The role is based in NYC; no specific workplace arrangement is stated.

Requirements

At least 2 years of leadership experience operating a successful revenue-generating restaurant, cafe, or retail shop.
Bachelor’s degree or equivalent experience.
Must possess, or be able to obtain, a valid NYS food handlers certificate.
Must possess, or be able to obtain, a valid FDNY S-95 certificate.
Maintains composure under pressure and enjoys working in a fast-paced, fluid environment.
Exceptional written and verbal communication skills.
Organized and detail oriented.
Ability to multitask effectively.
Ability to work weekends and holidays.

Responsibilities

Implement, train, and promote guest-experience policies, procedures, and standards throughout the venue.
Work with onsite Tech Services and offsite Property Management to keep the property well maintained, working, and in peak condition.
Schedule Cafe and Retail team members.
Participate in the Manager on Duty rotation.
Recruit, interview, and hire Retail and Food & Beverage commercial staff.
Assist with staff training and the creation of reference materials.
Enforce rules and regulations, maintain accountability, and support discipline with People and Culture when standards are not met.
Oversee procurement to maintain optimal stock levels while controlling costs and waste.
Manage inventory levels and oversee stock counts and audits.
Enforce food-safety regulations through regular inspections and audits.
Develop revenue-maximizing strategies and analyze sales data to identify growth opportunities.
Manage Cost of Goods to help the Cafe meet its budget.
Ensure compliance with local health regulations where necessary, and implement responsible-service policies and staff training.
Work with the Retail Buyer to ensure Retail stock is ordered from suppliers.
Manage Retail inventory and conduct full monthly stock inventories.
Maintain clean and organized front- and back-of-house spaces.
Develop and implement Retail sales strategies and team-member incentives to meet targets and grow the shop’s business.
Monitor third-party image operators and vendors to ensure their services meet company standards.
Implement store-layout updates as directed by the Retail Buyer.
Assist with special company projects as needed and perform other assigned duties.
Coach and develop team members while supporting daily operations and meaningful guest interactions.