Associate, Fraud Operations
About The Position
Avant is seeking an experienced, highly motivated leader to manage a team of Complex Fraud Investigators. The Associate serves as an escalation point for complex investigations and leads projects to improve operational scalability and effectiveness. The role combines people management, strategic operations, project leadership, complex fraud investigations, policy interpretation, and data-informed decision-making. The position is based at Avant’s downtown Chicago office in the Merchandise Mart. Avant’s hybrid schedule calls for in-office work Monday, Tuesday, and Thursday, with flexibility to balance work and individual priorities.
Requirements
- Bachelor’s degree in a relevant field, such as Business, Finance, Criminal Justice, or a related discipline.
- At least 3 years of experience in financial services fraud investigation, risk management, or a highly regulated operations environment.
- At least 2 years of direct people-management experience, including performance reviews, coaching, and team development.
- Proven project-management skills and a track record of owning and successfully driving complex, cross-functional initiatives.
- Exceptional written, verbal, and presentation communication skills, including the ability to articulate complex findings to peers and senior leadership.
- Experience working closely with Legal and Compliance teams on policy interpretation and implementation.
Nice To Haves
- Master’s degree.
- Data analysis skills.
Responsibilities
- Lead, coach, and develop a team of Complex Fraud Investigators; set performance expectations and foster excellence and accountability.
- Provide regular coaching and feedback, address performance inconsistencies, and support professional growth.
- Manage daily operations, ensure consistent policy adherence, and maintain team morale.
- Drive cross-functional projects addressing risks and pain points in fraud operations processes.
- Identify and implement solutions to reduce customer friction and complaints and improve the customer experience.
- Resolve complex operational challenges, allocate resources effectively, and reconcile competing demands.
- Adapt to evolving fraud trends and ambiguous process situations using problem-solving skills.
- Resolve escalations and questions involving challenging, in-depth investigations, including fraud rings and sophisticated account manipulation.
- Use investigative skills and pattern identification to uncover the root causes of fraud events.
- Collaborate with Legal, Compliance, and other internal stakeholders to interpret policy intent and ensure compliant decisions in novel situations.
- Use data analytics and technical tools such as SQL to inform investigative strategies.
Benefits
- Medical, dental, and vision insurance plan options.
- 401(k) match.
- Flexible Time Off.
- Flexible work environment, with in-person work Monday, Tuesday, and Thursday.
- Paid parental leave, adoption assistance, and a post-parental-leave ramp-up program.
- Lunch allowance and in-office snacks.
- Summer Fridays.
- In-office and virtual social events.
- Company swag.
- Annual bonus eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
