Associate Field Services Technology Manager

Hilton • Lake Buena Vista, FL

3d • Onsite

About The Position

This role is based in Orlando, FL. Exceptional Hospitality Starts with You. This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Field Services Technology Manager, you will bring your technical skills to a hospitality company with an award-winning culture. On the Technology Field Services Southeast team reporting to the Senior Manager Technology Field Services Florida, you will support projects including communicating Company initiatives and procedures, while delivering IT and Telecom solutions that align with Corporate and Brand standards.

Requirements

• Professional work experience in Technology or related field
• Experience working in IT field support, desktop support, or an onsite technical support environment
• IT field (Telecom, Technology) experience in the hospitality, retail, or related industries
• Willing to work flexible hours, including early mornings, evenings, weekends, and on-call based on business needs.
• Travel approximately 10% as needed

Nice To Haves

• Bachelor's Degree, or Associate's Degree plus 2+ years of Technology related experience, or High School Degree/GED plus 4+ years of Technology related experience.
• Three (3) years of professional work experience in Technology or related field
• Two (2) years of experience in Hospitality, Operations, and IT support roles
• Experience administering networks in a Windows Server and workstation environment
• Knowledge of network infrastructure, including cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN
• Experience with the following Hospitality related core-systems: PMS, POS, Keycard, and PBX

Responsibilities

• Provide support to the multiple hotels in the Orlando metropolitan area. Periodically you may also taskforce in other cities and regions.
• Ensure that the implementation and upgrades of major systems are completed on time and within budget, with minimal impact on hotel operation by providing end-user training, support, and assistance.
• Evaluate property needs / technology solutions to improve profit, operations, and guest experience, and ensure Hilton technical standard is implemented in regional properties.
• Prepare a status report of all technical and operational activities and participate in corporate, property departmental, and operations meetings.
• Advise on, maintain, and support property infrastructure, including servers, backups, property LAN and WAN, telecom systems.
• Work within the IT Capex budget of each property as approved by the ownership and regional IT leadership.
• Work with Hilton Support Technology Center (HTSC) and all vendors to ensure the resolution of IT challenges and outages.
• Manage the support calls initiated by HTSC or vendors for systems and applications not supported by HSC Serving as onsite contact for HTSC or vendors.
• Onboard Team Members and deploying technology tools.
• Maintain documentation for each managed property in the region.
• Supporting the Corporate Team, Field Services IT Managers and Regional Directors as needed with a variety of projects.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED