Associate Field Service Technician
About The Position
At ABB, the Associate Field Service Technician executes service work according to work instructions, customer orders and expectations, and ABB quality and safety guidelines. The role delivers customer service, communicates service timelines and expectations, and helps ensure customer retention. The technician works on-site with customers, performing field service and certified troubleshooting, and supports installation, commissioning, maintenance, repairs, upgrades, retrofits, replacements, and other equipment services. The position is remote and based in Atlanta, Georgia, with customer-site work. It reports to the Service Manager.
Requirements
- Certificate in Skilled Trades; an electrical and electronics certificate is preferred.
- OSHA 30 certification is required.
- Ability to communicate information in writing and verbally to varying levels within the organization.
- Ability to use Microsoft Office products.
- Advanced ability to stay organized and meet deadlines on administrative duties.
- Works with a sense of urgency and ownership until the job is complete.
- Must already have work authorization permitting employment with ABB in the United States.
Nice To Haves
- Electrical and electronics certificate.
- Ability to project manage using MS Project or Excel.
Responsibilities
- Work on-site with customers to identify operational improvement opportunities and eliminate pain points.
- Perform field service tasks, identify technical issues, and conduct certified on-site troubleshooting.
- Prepare material lists for service activities and ensure materials, parts, and equipment meet quality standards and are available.
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
- Build and maintain positive customer relationships to enhance satisfaction.
- Identify potential sales opportunities while addressing customer needs and communicate them internally.
- Proactively detect potential equipment failures and recommend corrective actions.
- Identify and suggest product and quality improvements.
- Recommend operational and customer service improvements to management.
- Follow safety protocols and maintain safe work and environmental practices.
- Promptly report unsafe practices and incidents.
- Communicate service timelines and expectations to customers.
Benefits
- Choice between two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
- Choice between Core and Core Plus dental plans.
- Vision benefit.
- Company-paid life insurance equal to 2 times base pay.
- Company-paid AD&D equal to 1 times base pay.
- Voluntary life and AD&D coverage, employee-paid.
- Company-paid short-term disability for up to 26 weeks.
- Company-paid long-term disability at 60% of pay, with an option to buy up to 66 2/3%.
- Optional employee-paid supplemental accident, hospital indemnity, critical illness, and pet insurance.
- Parental leave of up to 6 weeks.
- Employee Assistance Program.
- Health Advocate support for mental and behavioral health, general health navigation, virtual health, and infertility and adoption.
- Employee discount program.
- 401(k) Savings Plan with company contributions.
- Employee Stock Acquisition Plan (ESAP).
- 11 paid holidays.
- Vacation based on years of service for hourly and non-exempt positions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
