Associate Field Service Engineer

Telix Pharmaceuticals (AMER)•Burnaby, BC

1d•Hybrid

About The Position

The Associate Field Service Engineer is responsible for leading or participating in the installation and maintenance of ARTMS equipment from planning to customer acceptance. The Associate Field Service Engineer is responsible for performing electromechanical installations, equipment and process qualifications, preventative maintenance, and service at customer facilities, as well as providing customer training and technical support. On-the-job training will be provided, as well as continued access to subject matter experts. The position works closely with our Sales, Operations, and Finance teams to deliver services to our customers within our ISO 9001 certified Quality Management System.

Requirements

Undergraduate degree in relevant engineering discipline or technical diploma with relevant experience required
1+ years of relevant mechatronic or electrical systems experience required
Strong verbal and written communication skills in English
Familiarity with, or willingness to learn, safe chemical/radiochemical handling for setting up automated radiochemical purification and quality control.
Experience with installation and commissioning of systems.
Experience troubleshooting control systems.
Experience reading and understanding electrical schematics, circuit drawings, P&ID, etc.
Experience with inspection tools, power tools and hand tools.
Familiarity with power distribution circuits.
Team player with the ability to work with minimum supervision.
Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected
Possess a willingness to think outside the box and come up with unique and creative solutions to challenges
Take pride in your work and consistently strive for excellence in everything you do
Driven to achieve goals and objectives, with a strong focus on delivering measurable results
Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language
Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals
Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges
Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges
Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders
Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills

Nice To Haves

Knowledge of cyclotron hardware, with a heavy emphasis on targetry and target stations.
Technical knowledge of radioisotope production, radiochemical separation processes and typical radioisotope quality control procedures (radio-TLC, HPLC, endotoxin, etc.).
Experience working in radioactive environments.
Knowledge and experience working within cGMP and/or ISO9001 standards.
Preference may go to a candidate with language abilities in French, Japanese, Mandarin, Cantonese, Portuguese, Korean, German, Swedish, Russian or another language.

Responsibilities

Maintain professionalism in all interactions with customers and partners (existing and potential)
Leading and/or participating in installation, preventative maintenance, and technical service projects at customer sites, from project initiation to customer acceptance.
Ensuring equipment is successfully installed/serviced by executing the appropriate qualification procedures and generating installation/service reports.
Training customers and ARTMS team members to use and maintain ARTMS equipment, set up automated radiochemical separations, and perform quality control procedures.
Maintaining tools and tool kits in good working order
Performing site evaluations at potential customer facilities
Provide after-sales virtual and/or on-site technical support and troubleshooting as necessary
Maintaining up-to-date customer/equipment databases including logging changes and tracking field service activity
Documenting lessons learned to support continual improvement of ARTMS’s products, processes and documentation, including documenting and internally disseminating customer feedback in line with our Quality Management System
Assist with creating and maintaining field service-related documentation, tool lists, tool sets, spare parts lists, etc.
Assisting with incoming materials inspections