Associate Experience and Recognition Specialist Senior - Talent Insights

CHRISTUS Health•Irving, TX

About The Position

The Associate Experience and Recognition Senior Specialist is a high-level individual contributor who supports the advancement of CHRISTUS Health’s Associate engagement and recognition programs. The role provides analytical expertise, mentors junior team members, and partners with leaders to deliver insight-driven recommendations. The specialist helps design and evaluate listening strategies, supports vendor collaborations, and contributes to program refinement using a data-informed, inclusive approach. The role serves as an internal expert on Associate experience and recognition programs, advising leaders and stakeholders on best practices and the technical and analytical aspects of the programs. It analyzes quantitative and qualitative data, evaluates program effectiveness, supports platform enhancements and change management, and translates findings into clear presentations and recommendations for non-technical audiences. The position also supports cross-functional projects, maintains internal partnerships, and handles confidential Associate data in accordance with privacy standards. The specialist is expected to provide courteous and timely customer service, pay close attention to detail in administering and sustaining programs, and pursue ongoing professional growth. Other duties and projects may be assigned by the Manager, Associate Experience and Recognition.

Requirements

Bachelor’s degree in human resources, organizational psychology, or a related field.
Four or more years of experience administering survey programs.
Expertise in survey design, statistical methods, and engagement program design.
Advanced proficiency with Microsoft Excel and PowerPoint.
Knowledge of survey design and methodology.
Ability to transform theory, methods, and concepts into understandable, tangible designs and measurable results.
Proven ability to influence and collaborate across a matrixed environment.
Experience with survey and recognition platforms.
Demonstrated experience working effectively with leaders at different levels of the organization.

Nice To Haves

Master’s degree in industrial/organizational psychology, analytics, or a related field.
Experience in the healthcare industry or managing multinational programs.
Experience facilitating feedback sessions or developing resources for leaders.
Experience with Glint, Qualtrics, and/or Achievers is ideal.

Responsibilities

Serve as an internal expert on Associate experience and recognition programs and coach leaders and stakeholders on best practices.
Lead consultation sessions with HR and operational leaders to interpret engagement and recognition data.
Conduct advanced analyses to uncover insights and assess program effectiveness.
Mentor and provide guidance to junior team members.
Support implementation of platform enhancements and tool optimization.
Advise on survey methodology and listening strategies.
Create presentations that communicate insights to non-technical audiences.
Monitor trends and analyze and interpret quantitative and qualitative Associate experience and recognition data to inform initiatives, maximize impact, and evaluate success.
Support change management strategies for listening and recognition programs.
Serve as a subject matter expert on technical and analytical aspects of engagement and recognition.
Provide courteous, polite, friendly, and timely customer service; help customers resolve issues or requests.
Participate in departmental programs that promote and deliver exceptional customer service.
Administer and sustain Associate experience and recognition programs with a high attention to detail.
Pursue professional growth and development to stay current with trends in the field.
Demonstrate data storytelling and communication skills.
Support cross-functional project work and build internal partnerships.
Handle confidential Associate data with integrity and maintain privacy standards.
Perform other duties and projects as assigned by the Manager, Associate Experience and Recognition.