Associate Engagement Manager
About The Position
The Associate Engagement Manager is responsible for partnering with Commercial Leads and Services Consultants to streamline the delivery of the full portfolio of LiveRamp Global Services (LGS) offerings. While this role is not client-facing, it serves as the operational backbone for the team, ensuring that processes are efficient, documentation is accurate, and the team is equipped to scale. The primary measure of success for this role will be the improvement of internal delivery workflows and the maintenance of accurate project data. This individual will collaborate with internal stakeholders in sales, account management, product, and operations. The Associate Engagement Manager should have strong organizational skills, be effective in ambiguous environments, be able to easily communicate process changes, and be able to work collaboratively within cross-functional project teams.
Requirements
- 2-3 years of experience in a professional environment, ideally in a role involving project coordination, operations, or internal support.
- Introductory knowledge of AdTech/MarTech: A conceptual understanding of the digital media landscape and how data connectivity works.
- Process-oriented mindset: A strong desire to create order out of chaos, document workflows, and improve efficiency.
- Strong organizational skills.
- Must be able to multitask and manage multiple internal workstreams and programs.
- Strong communication skills and the ability to examine, synthesize, and present process updates to various internal stakeholders.
- Experience working in cross-functional teams.
- Must be highly collaborative with strong interpersonal skills.
- Motivated to set and achieve goals and take initiative within the workplace, specifically regarding operational excellence.
- Proactive, thorough, and transparent.
- Comfortable working in ambiguous environments with strong critical thinking and problem solving skills.
Nice To Haves
- Experience with LiveRamp products is a plus.
Responsibilities
- Partner with all members of the LiveRamp Global Services (LGS) team to identify process bottlenecks and implement operational improvements that streamline service delivery.
- Support the development of project plans by maintaining internal tracking tools, ensuring data hygiene in project management systems, and ensuring projects are meeting LGS documentation standards.
- Assist in scoping internal process initiatives and documenting "playbooks" for repeatable service offerings, leveraging subject matter experts to validate accuracy.
- Collaborate with internal stakeholders to understand business objectives and ensure internal knowledge bases are up-to-date and accessible.
- Identify operational challenges and develop practical recommendations to maximize team efficiency and reduce administrative burden.
- Demonstrate a foundational understanding of LiveRamp products and services to accurately categorize and track project types and requirements.
Benefits
- Flexible paid time off
- Paid holidays
- Options for working from home
- Paid parental leave
- Medical, dental, vision, life and disability insurance
- Employee assistance program
- Voluntary benefits
- Perks programs for your healthy lifestyle, career growth and more
- 401K matching plan—1:1 match up to 6% of salary
- Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
- Comprehensive office equipment and ergonomics program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
