Associate Dispatcher

TEKsystems•Evansville, IN

7d•$20 - $25•Onsite

About The Position

The Associate Dispatcher I supports daily field operations by monitoring, routing, and dispatching work orders to service technicians. This role serves as a critical communication link between customers, customer service representatives, field operations personnel, and leadership teams. The Dispatcher ensures efficient scheduling, workload balancing, and timely response to routine and emergency situations while maintaining a strong focus on customer service and operational excellence.

Requirements

High School Diploma or GED
Minimum 1 year of SAP experience OR mobile dispatching system experience
Minimum 1 year of experience supporting gas distribution operations OR equivalent dispatching experience

Nice To Haves

Utility industry experience
Experience coordinating field service personnel
Exposure to emergency operations environments
Strong customer service background
Experience working in shift-based operations

Responsibilities

Monitor and dispatch non-emergency and operational work orders to field personnel.
Assign and balance workloads using SAP and mobile dispatching systems.
Track work order completion and monitor backlog status.
Coordinate communications between customer service representatives and field technicians.
Perform customer call-ahead notifications as required.
Support emergency operations through effective communication and coordination.
Resolve scheduling conflicts and prioritize critical work activities.
Serve as a liaison between the company, customers, contractors, and governmental agencies during emergency situations.
Maintain accurate documentation of dispatch activities and work order status updates.
Support operational efficiency through proactive communication and workload management.