Federal Civilian Agencies-Associate Director

Guidehouse•McLean, VA

1d•$149,000 - $248,000•Hybrid

About The Position

The Associate Director will lead and contribute to large-scale Federal managed services and consulting engagements supporting workforces of 25 to 200+ personnel. The role focuses on service delivery excellence, operational performance, workforce management, and continuous improvement. It supports business process outsourcing (BPO), shared services, and organizational transformation across Federal Civilian Agencies, including USDA, GSA, DOL, USAC, and DOC. The Associate Director will oversee and improve complex service operations that may include managed services, customer/contact centers, loan servicing, financial management operations, and enterprise PMO functions, and will partner with clients to implement scalable operating models, performance management frameworks, automation, and service optimization strategies. The position requires working from the Guidehouse Arlington Office at least three days per week, and the employee must reside within 50 miles of that office.

Requirements

Must be able to obtain and maintain a Federal or DoD Public Trust; candidates with an active Public Trust or suitability are preferred.
Bachelor’s degree from an accredited college or university.
Seven or more years of post-graduation consulting experience in federal, state, or local government.
Experience leading large-scale Federal managed services, outsourcing, or consulting engagements supporting 25 to 200+ personnel.
Demonstrated expertise in service delivery management, operational transformation, workforce optimization, and performance improvement.
Experience managing operational metrics, service levels (SLAs), quality assurance, and continuous improvement programs.
Ability to travel.
Must reside within 50 miles of the Guidehouse Arlington Office and work in the office at least three days per week.

Nice To Haves

Experience leading Federal managed services, BPO, or outsourcing programs.
Experience supporting customer operations, contact centers, shared services, or loan servicing environments.
Experience in financial management, accounting operations, or back-office processing organizations.
Experience establishing or leading service management offices (SMOs) or enterprise PMOs.
PMP certification.
Lean Six Sigma certification.
Certified ScrumMaster (CSM) certification.
Active Public Trust or suitability.

Responsibilities

Lead and contribute to large-scale Federal managed services and consulting engagements supporting workforces of 25 to 200+ personnel.
Drive service delivery excellence, operational performance, workforce management, and continuous improvement initiatives.
Support BPO, shared services, and organizational transformation efforts across Federal Civilian Agencies, including USDA, GSA, DOL, USAC, and DOC.
Oversee and improve complex service operations, potentially including managed services, customer/contact centers, loan servicing, financial management operations, and enterprise PMO functions.
Partner with clients to implement scalable operating models, performance management frameworks, automation, and service optimization strategies.

Benefits

Competitive compensation and a flexible benefits package.
Medical, prescription, dental, and vision insurance.
Personal and family sick time and company-paid holidays.
Position may be eligible for a discretionary variable incentive bonus.
Parental leave and adoption assistance.
401(k) retirement plan.
Basic life and supplemental life insurance.
Health Savings Account and dental/vision and dependent care Flexible Spending Accounts.
Short-term and long-term disability.
Student Loan PayDown.
Tuition reimbursement, personal development, and learning opportunities.
Skills development and certifications.
Employee referral program.
Corporate-sponsored events and community outreach.
Emergency back-up childcare program.
Mobility stipend.