Associate Director Veteran Engagement - Veterans Success Center - UTK

University of Tennessee • Knoxville, IA

1d • Onsite

About The Position

The Associate Director for Veteran Engagement plays a key role in creating a supportive and engaging environment for veteran students at the Veteran Success Center (VSC). Working closely with the Director, the Associate Director develops, executes, and manages student engagement activities, including events, workshops, and mentorship opportunities that support veteran students’ academic, social, and professional development. The role also supervises student staff.

The Associate Director leads veteran student programming and the Veterans Impact Program, with an emphasis on improving veteran students’ retention and graduation outcomes. The position supports the leadership and management of the VSC, oversees student tracking and appointment software training, and serves as a liaison to Division of Student Success committees. The position is onsite in Knoxville, Tennessee, and requires flexibility to work some evenings and weekends.

Requirements

• Master’s degree.
• Two years of experience by date of hire in a higher education, K–12, or community outreach environment; part-time experience is calculated as half time.
• Commitment to diversity, equity, inclusion, and student support.
• Positive attitude and sincere desire to provide academic support to students and university information to parents, faculty, staff, and other constituents.
• Excellent oral and written communication skills, including attention to detail, accuracy, and presentation skills.
• Ability to relate to and establish rapport effectively with a diverse undergraduate population.
• Professional demeanor and maturity appropriate for a leadership position in a university department.
• Flexibility in scheduling work hours, including some evenings and weekends.
• Proficiency with Microsoft Office, especially Word, Excel, Outlook, and PowerPoint.
• Willingness to develop a strong working knowledge of UT policies, procedures, and campus resources.
• Focus on the success of the VSC team and willingness to assist with all tasks.
• Ability to work well with supervisors, colleagues, students, and the university community.
• Legal authorization to work full-time in the United States without current or future sponsorship for employment-based visa status.

Nice To Haves

• Higher education experience or experience working with student veterans in a higher education setting.
• Experience with student programming, programmatic assessment, and reporting.
• Administrative leadership of programs involving diverse student populations.
• Experience supervising student staff.
• Commitment to ongoing professional development and staying current on best practices.
• Experience with academic software such as EAB Navigate and Banner.
• Strong written and oral communication skills and ability to use computer technologies and software.
• Ability to use Microsoft Office, scheduling software, similar office technology, and Zoom for remote communication and access.
• Complete knowledge of FERPA.
• Knowledge of state and federal veterans education regulations.
• Demonstrated leadership ability.
• Excellent project management skills.
• Ability to work independently.
• Strong planning, organization, and data analysis skills.
• Attention to detail and ability to manage confidential information.
• Strong communication skills.

Responsibilities

• Plan, organize, and manage veteran student programming to positively affect veteran students’ retention and graduation rates.
• Direct the planning and execution of signature university-wide events and programs, including Green Zone training and Veterans Day planning.
• Coordinate, plan, and implement campus veteran-related events, including Veterans Week, Ped Walking Tabling events, in-house tailgating, and athletic events.
• Collaborate with campus partners to ensure programming is timely, relevant, and effective for veteran students.
• Facilitate student veteran orientation programs.
• Collaborate with the Director of the Veterans Success Center to maintain partnerships.
• Lead strategic planning and execution for the Veterans Impact Program.
• Set strategic goals, enhance the communications plan, and oversee programming execution and assessment for the Veterans Impact Program.
• Collaborate with the Director to establish the VSC’s vision and strategic direction to meet veteran student needs and improve retention and graduation outcomes.
• Directly supervise academic coaching and student staff in the Veterans Success Center.
• Assist with leadership and management of the VSC office, including overall office oversight in support of the Director.
• Manage and train staff on student tracking and appointment software (Vol Connect).
• Serve as a liaison among Division of Student Success committees.
• Perform other duties as assigned.

Benefits

• Employees have access to career development and coaching, continued education, and development and training opportunities.
• The university describes its employee values as focusing on work-life balance, compensation, and innovation leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Director