Associate Director, Vendor and Service Management Pharmacist

Eli Lilly and Company • Us, IN

1d • Hybrid

About The Position

Lilly is seeking an experienced pharmacist to own third-party vendor relationships and manage service performance supporting LillyDirect Pharmacy. The role establishes and maintains service-level and key performance indicator frameworks, conducts recurring service reviews, and drives remediation when agreed performance levels are not met. It works with Procurement and Legal on contract governance and collaborates with pharmacy operations, quality, technology, and other teams as LillyDirect scales its direct-to-patient operating model.

Because vendor and service failures can affect patients, this pharmacist evaluates performance in relation to prescription accuracy and patient safety and retains licensed capacity to verify prescriptions when needed. The position translates service data into leadership reporting, supports contract and budget planning, and partners with quality, regulatory, and risk functions on pharmacy records, deviation documentation, and inspection readiness. The role also contributes to workflow and systems improvements that support efficient pharmacy operations and better patient care.

Work is scheduled Monday through Friday according to the pharmacy scheduler. The position requires at least three days onsite each week, with up to two days remote when appropriate and consistent with Lilly's remote work policy.

Requirements

• Bachelor of Science in Pharmacy or Doctor of Pharmacy (PharmD) degree.
• Active, unrestricted Indiana pharmacist license in good standing.
• At least 3 years of experience in pharmacy practice or pharmacy operations.
• Strong attention to detail and commitment to patient safety.
• Excellent leadership, organizational, and communication skills.
• Demonstrated ability to influence and communicate across levels, including technical experts and senior leadership.

Nice To Haves

• Experience in a high-volume, centralized, or direct-to-patient pharmacy environment.
• Experience owning vendor or third-party service relationships, including service-level design, performance measurement, and remediation.
• Experience partnering with Procurement, Sourcing, or Legal on contract governance, renewals, and performance provisions.
• Experience building performance reporting and analytics that drive operational decisions.
• Experience with pharmacy management software and workflow automation, including performance monitoring and reporting tools.
• Willingness to obtain and maintain pharmacist licensure in additional states as the LillyDirect footprint expands.
• Supervisory experience.

Responsibilities

• Own relationships with third-party vendors and service providers that LillyDirect Pharmacy depends on.
• Define and maintain service-level and key performance indicator frameworks for third-party services, and measure performance against them.
• Lead recurring service reviews with vendor leadership and drive remediation plans when performance falls short of agreed levels.
• Partner with Procurement and Legal on contract governance, including scope, service terms, renewals, and performance provisions.
• Provide input to vendor spend forecasting and contract budget planning for pharmacy leadership, drawing on contract terms, renewals, and service performance.
• Translate service performance data into reporting for pharmacy leadership, including trends, risks, and recommended corrective actions.
• Partner with Quality Assurance, Regulatory Affairs, and Risk Management when service performance affects pharmacy records, deviation documentation, or inspection readiness.
• Verify prescription order accuracy and resolve issues with prescribers and patients as licensed capacity requires.
• Collaborate with logistics, commercial operations, customer support, IT, and other internal teams to streamline processes and enhance patient satisfaction.
• Review and improve workflow processes to optimize efficiency and patient care.
• Contribute to the design and improvement of processes and systems supporting pharmacy operations, including third-party service performance monitoring and reporting.
• Stay current on industry trends and technological advancements related to direct-to-patient pharmacy operations and translate them into operational changes.

Benefits

• Company bonus eligibility for full-time equivalent employees, depending in part on company and individual performance.
• Eligibility to participate in a company-sponsored 401(k).
• Pension.
• Vacation benefits.
• Eligibility for medical, dental, vision, and prescription drug benefits.
• Flexible benefits, such as healthcare and/or dependent day care flexible spending accounts.
• Life insurance and death benefits.
• Certain time-off and leave-of-absence benefits.
• Well-being benefits, including an employee assistance program, fitness benefits, and employee clubs and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior