Associate Director, Technology Solutions

Humana • Frisco, TX

9d • Hybrid

About The Position

Become a part of our caring community Join our team as an Associate Director, Technology Solutions at our Frisco, TX corporate office—a unique opportunity open to both internal and external candidates. We are seeking a skilled, service-oriented leader with a passion for continuous improvement and a drive to deliver exceptional technology experiences. This role requires outstanding customer service skills, professional polish, thought leadership, and exemplary communication abilities.

Requirements

• Minimum 6 years of technical experience; at least 2 years in a management role.
• Must be able to travel up to 40% of the time.
• Proven track record (10+ years) in leading continuous improvement initiatives and optimizing systems and processes.
• Strong understanding of operations, technology, communications, and organizational processes.
• Demonstrated passion for enhancing consumer experiences through technology.
• Exceptional customer service skills, professional demeanor, thought leadership, and outstanding communication abilities.
• Must have the ability to provide a high speed DSL or cable modem for a home office.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Nice To Haves

• Bachelor’s degree

Responsibilities

• Provide thought leadership to IT support leaders, shaping and maintaining a high-performing operating model at critical company locations.
• Lead and develop support teams across 10+ strategically located corporate offices and headquarters.
• Serve as a dedicated member of the Executive Support Team, ensuring seamless technology support for Humana’s senior executives.
• Take ownership of all office technology, including conference room technology, enterprise network, digital signage, printers, and shared devices.
• Act as a liaison between executives and technical teams, translating technology needs, facilitating the development of solutions and deployment.
• Deliver hands-on, world-class technical support to associates in the Frisco corporate office, proactively resolving issues to maximize satisfaction.
• Partner with engineering and support teams to maintain, troubleshoot, and ensure optimal performance of office technology and network infrastructure.
• Support and facilitate critical business meetings and events, ensuring all technology components operate flawlessly.
• Provide escalation and break/fix support for desktops, laptops, and mobile devices.
• Research and resolve moderate to complex technical issues escalated from first-line support teams, ensuring prompt and effective resolutions.
• Document, track, and monitor issues using applicable systems and tools for continuous improvement.
• Influence departmental strategy, contribute to decision-making, and collaborate with key stakeholders and vendors.
• Foster a culture of coaching and development within the support team, encouraging growth and excellence.
• Use your skills to make an impact

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree