Associate Director, Technology Solutions

Humana • Nashville, TN

1d • $142,300 - $195,700 • Remote

About The Position

The Associate Director, Technology Solutions supports the architecture, integration, and technology decisions across Resolutions technology ecosystem. This position partners with senior leaders to advance interoperability and scalability of systems that support Grievance, appeals and Correspondence routing engine contributing to the broader Member experience and compliance requirements with CMS. The Associate Director assists with budget planning and execution for technology initiatives and provides team leadership to foster innovation and performance. Support the Resolution Horizontal at Humana by providing system ownership, leading technology teams, and ensuring effective delivery execution in alignment with proforma targets. This role is responsible for managing and evolving resolutions-related systems, supporting the broader vision established by leadership. The Associate Director collaborates closely with senior leaders to implement technology solutions, drive project execution, and ensure Humana processes and standards are consistently followed. Core responsibilities include managing teams, executing strategic initiatives, and collaborating across functions to deliver high-quality solutions that meet business and regulatory requirements. The Associate Director will play a key role in delivery execution, monitoring progress against proforma, and maintaining compliance with Humana's technical and security standards. Upholding Humana values—Caring, Curious, and Committed—is essential in this role, both in team leadership and cross-functional partnerships.

Requirements

• Bachelor’s degree in Computer Science or related technology field.
• 5+ years of progressive IT experience, including participation in large technology projects.
• Hands-on experience in architecture and engineering role(s).
• 5+ years experience working with Cloud (Azure or GCP preferred) technologies.
• 2 + years of formal leadership experience leading associate teams of 3 or more individuals.
• Previous experience with SaaS vendor management and executing contract resources.
• Demonstrated financial acumen, including experience with budgeting, business case development, and proforma creation.
• Demonstrated experience with budgeting, business case support, and financial modeling.
• Demonstrate delivery of IT projects in regulated environments.
• Demonstrate strong communication, stakeholder management, and organizational skills.
• Have knowledge of cloud-based architecture, Security standards and API frameworks.
• Have an understanding of insurance products, benefits administration, and healthcare industry standards.
• Demonstrate awareness Scaled Agile Framework based software delivery practices.

Nice To Haves

• Master's degree
• Experience working with data lakes with a preference for Databricks experience.
• Experience managing correspondence in a healthcare setting around grievances and appeals and building correspondence routing in AI.
• Epic experience

Responsibilities

• Support the Resolution Horizontal at Humana by providing system ownership, leading technology teams, and ensuring effective delivery execution in alignment with proforma targets.
• Manage and evolve resolutions-related systems, supporting the broader vision established by leadership.
• Collaborate closely with senior leaders to implement technology solutions, drive project execution, and ensure Humana processes and standards are consistently followed.
• Manage teams, execute strategic initiatives, and collaborate across functions to deliver high-quality solutions that meet business and regulatory requirements.
• Play a key role in delivery execution, monitoring progress against proforma, and maintaining compliance with Humana's technical and security standards.
• Collaborate with leaders to support Resolution Technology ecosystem architecture, ensuring alignment with enterprise standards and objectives.
• Assist in defining integration approaches for Grievances, appeals, correspondence routing engine related systems.
• Support modernization projects, including API design, cloud adoption, and data interoperability.
• Promote adherence to Humana North Star Architecture principles within Resolution Tech ecosystem.
• Participate in platform improvement efforts through adoption of emerging technologies (e.g., cloud-native, AI/ML).
• Encourage best practices in Agile delivery, DevOps, and API development.
• Support integration across internal systems and external partners.
• Assist in implementing data exchange and interoperability standards.
• Work closely with Product Owners, business leaders, and cross-functional teams to deliver solutions that meet regulatory and business needs.
• Help translate business requirements into technical strategies and roadmaps.
• Assist with budget tracking, business use cases, and financial modeling to support technology investments.
• Support controls for data privacy, security, and regulatory compliance.
• Promote adherence to Humana technical and security standards.
• Manage and develop a team of technology professionals, encouraging innovation, accountability, and improvement.
• Support representation of Member platforms in relevant strategic forums.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager