Associate Manager, HR Technology Solutions

SC Johnson•Racine, WI

5d•Hybrid

About The Position

Shape the future of HR technology in a global environment. As part of the Global HRIS team, you’ll support and enhance enterprise platforms—including Workday, ServiceNow, Kronos, analytics solutions, and custom applications—serving employees across 60+ countries. This role focuses on advancing our ServiceNow HRSD platform while contributing across the broader HR technology ecosystem. You’ll partner with HR, IT, vendors, and global stakeholders to deliver scalable, efficient solutions that elevate the employee experience. We’re seeking a technically curious, solutions-oriented professional who thrives across systems—not within a single platform—and is eager to continuously learn, solve complex problems, and drive innovation across HR technology.

Requirements

Bachelor’s degree and 5+ years of relevant experience in HRIS, business systems, enterprise applications, or related technical fields
Experience supporting or configuring Human Capital Management (HCM) platforms such as Workday, SuccessFactors, UKG, or similar systems
Experience supporting ticketing, workflow, or case management platforms such as ServiceNow HRSD or similar technologies
Experience in scripting, automation, reporting, or configuration (e.g., JavaScript, Python, SQL, HTML/CSS, Power BI, or similar technologies)
Qualified candidates must be legally authorized to work in the United States without current or future sponsorship

Nice To Haves

Hands-on ServiceNow HRSD experience
Workday configuration or administration experience
Experience with reporting, analytics, or data visualization tools such as Power BI
Experience supporting integrations, APIs, or middleware platforms
Exposure to custom applications, automation tools, or workflow technologies
Experience working in global or multi-country HR systems environments
Experience coordinating external vendors or offshore resources
Understanding of integrations, workflows, data structures, and system connectivity concepts
Understanding of HR operations and employee lifecycle processes
Strong analytical, troubleshooting, and problem-solving skills
Strong communication and collaboration skills across technical and non-technical teams
Demonstrated curiosity, adaptability, and continuous learning mindset
Ability to manage multiple priorities in a fast-paced environment
Project management experience or PMP certification (preferred)
Computer Science, Information Systems, or related technical background (preferred)

Responsibilities

Configure, support, and optimize HR technology platforms, with a primary focus on ServiceNow HRSD, while contributing across Workday, analytics solutions, integrations, and related systems
Analyze business challenges and translate requirements into scalable, sustainable technology solutions
Build and support integrations between enterprise systems to ensure accurate and reliable data flow
Troubleshoot technical and process-related issues while coordinating resolutions across teams and vendors
Support platform enhancements, upgrades, testing activities, and post-deployment validation efforts
Collaborate with HR, IT, and business stakeholders to improve workflows, automation opportunities, and employee experience
Contribute to HR technology roadmaps by identifying process improvements and platform enhancement opportunities
Develop and maintain reports, dashboards, and data visualizations to support operational and strategic decision-making
Create and maintain technical and process documentation, as well as training materials
Coordinate and oversee external vendors and outsourced resources to ensure delivery quality and operational effectiveness
Stay current on HR technology trends, automation capabilities, and best practices across enterprise platforms