Director Legal Operations: Technology Solutions

Cisco•Austin, NC

2d•$174,900 - $329,300•Hybrid

About The Position

This is an exciting opportunity to join the Cisco Legal Operations team as we reimagine and transform departmental operations through modernization and innovation. As a Director, Business Operations, you will lead a team responsible for solving operational challenges and uncovering opportunities to elevate how our department works. You will set direction, coach team members, and drive execution and accountability for initiatives that improve efficiency, scalability, and impact across the organization.

Requirements

Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field; equivalent professional experience; or a Juris Doctor degree.
10+ years of experience in Business Operations, Legal Operations, or a similar role, including leading teams and complex initiatives with direct people management responsibility within a legal or highly regulated environment, and applying agile product or program management practices to deliver scalable solutions.
Proven expertise in evaluating, implementing, scaling, and optimizing CLM, workflow management, and other legal technology solutions in complex, multi-functional environments.
Deep, hands-on expertise across end-to-end legal contracting and related processes.

Nice To Haves

Provide leadership oversight for run-the-business operations and project execution, including prioritization of work, issue resolution, stakeholder communication, and adoption through training and documentation.
Strong analytical, problem solving, and action-oriented leadership skills, with a proven track record of cutting through noise, focusing teams on the highest impact priorities, and moving initiatives forward decisively without overengineering solutions.

Responsibilities

Lead a team responsible for delivering, evolving, and supporting legal technology solutions, including contract lifecycle management (CLM) and workflow management technologies.
Oversee the design, configuration, and continuous improvement of these solutions in partnership with Legal, IT, and multi-functional stakeholders; define future state processes, align requirements to business objectives, and drive high quality solution delivery through clear requirements, effective testing and deployment practices, and measurable outcomes.
Provide leadership oversight for run-the-business operations and project execution, including prioritization of work, issue resolution, stakeholder communication, and adoption through training and documentation.