Associate Director, Technology Enablement

Klick•Toronto, ON

20h•CA$110,000 - CA$130,000•Hybrid

About The Position

This role guides the delivery of complex technology solutions across web, CRM, and omnichannel ecosystems. The Associate Director acts as a bridge between technology and delivery teams, ensuring projects are planned, executed, and launched with clarity, quality, and operational consistency. The role partners across technology crafts, PMO, and client teams to translate requirements into scalable solutions that support healthcare brands and their audiences.

Requirements

7+ years delivering web, CRM, or omnichannel technology solutions, ideally in healthcare or regulated industries
Experience managing cross-functional technology teams and multiple concurrent workstreams
Ability to interpret and communicate technical requirements, documentation, and design assets
Strong collaboration skills across creative, strategy, and technology partners, including client-facing discussions
Familiarity with web and CRM platforms such as Veeva, Salesforce, Adobe Experience Manager, or Contentful
Ability to stay organized, adapt to changing priorities, and maintain focus in a fast-paced environment

Nice To Haves

Experience supporting pharma marketing or medical-affairs programs
Background as a business systems analyst
Knowledge of healthcare compliance, privacy, or FDA-related standards
Experience in technology consulting or omnichannel program delivery
Familiarity with healthcare data standards or marketing-operations workflows
Experience integrating AI tools into daily or project-based work

Responsibilities

Lead day-to-day delivery across multiple technology projects, ensuring alignment on timelines, scope, and budget.
Drive consistency and quality across all delivery phases, including planning, build, testing, and launch.
Define technical task plans and collaborate with PMO on project scheduling, dependencies, and resourcing.
Review requirements and technical documentation to ensure clarity, feasibility, and completeness.
Partner with teams to track risks, manage delivery challenges, and support scalable, compliant technical solutions.