Associate Director – Technology, AI, & Digital Solutions – Healthcare

BRG

3d•$150,000 - $250,000

About The Position

The Associate Director will lead healthcare technology and transformation client engagements from assessment and strategy through solution design, implementation, adoption, and benefit realization. The role applies deep expertise in a primary technology or transformation discipline alongside sound healthcare business judgment. Working with healthcare executives, operational leaders, clinicians, IT teams, and subject matter experts, the Associate Director identifies high-value opportunities, develops business cases and roadmaps, and coordinates multidisciplinary teams across IHS and BRG to deliver scalable solutions. Engagements may span AI and automation, digital solution performance, and IT efficiency and transformation. BRG Technology, AI, & Digital Solutions delivers analytics and technology solutions that improve decisions, automate manual processes, and scale performance across the enterprise. Its work supports financial, operational, and clinical use cases through advanced analytics, automation, dashboards, and responsible AI, as well as AI-readiness assessments and the development of data, governance, and operating foundations for scaling high-impact use cases. The role includes client delivery, team leadership, business development, and contribution to reusable methodologies and delivery standards. Travel of approximately 50% is required depending on project and client requirements.

Requirements

At least 10 years of relevant consulting or advisory experience focused on healthcare technology, enterprise implementations, intelligent automation, operational transformation, or related disciplines.
A degree in information systems, computer science, engineering, business analytics, finance, economics, healthcare administration, or a related field, or equivalent relevant experience.
Demonstrated experience leading consulting or advisory engagements, managing client relationships and multidisciplinary teams, and delivering projects within agreed budgets and timelines.
Deep expertise in at least one relevant discipline, such as intelligent automation architecture, AI-enabled workflow transformation, enterprise technology implementation, or technology strategy, with sufficient breadth to lead integrated engagements.
Practical experience assessing, designing, implementing, or scaling AI and automation solutions, including understanding generative AI and agentic workflows, their limitations, and appropriate controls.
Operational or consulting experience in at least one healthcare domain, such as revenue cycle, managed care, supply chain, workforce, patient access, ambulatory operations, or clinical transformation, and the ability to work effectively with experts in other domains.
Working knowledge of enterprise architecture, APIs and integration, data readiness, security and privacy considerations, testing, deployment, and ongoing support.
Demonstrated ability to develop business cases, estimate implementation requirements, prioritize investments, and connect operational performance to financial outcomes.
Excellent written, verbal, and executive presentation skills, including the ability to explain technical concepts clearly and build trusted relationships with business and technology leaders.
High-level understanding of other BRG Healthcare practices and their interrelationships with Technology, AI, & Digital Solutions.
Experience contributing to proposals, solution development, relationship expansion, and staff development.
Ability and willingness to travel approximately 50%, depending on project requirements and client expectations.
Ability to submit verification of legal right to work in the U.S. without company sponsorship.

Nice To Haves

Experience establishing or operating an AI or Automation Center of Excellence.
Experience architecting or leading delivery using platforms such as UiPath, Automation Anywhere, Notable, Microsoft Power Platform (including Power Automate and Power Apps), or comparable technologies.
Experience with healthcare enterprise platforms such as Epic, Workday, Salesforce, or comparable systems.
Experience with responsible AI governance, vendor evaluation, model or solution assessment, and ongoing performance monitoring.
Experience with digital adoption, application rationalization, IT operating-model design, technology spend optimization, or technology partner and startup collaborations.

Responsibilities

Lead engagements or major workstreams as a key client contact, managing scope, workplans, budgets, staffing, risks, dependencies, and deliverable quality.
Translate complex financial, operational, clinical, and technology challenges into recommendations, executable plans, and executive-level communications.
Coordinate IHS operational and clinical specialists, Analytics professionals, BRG AI specialists, client teams, and vendors to deliver integrated solutions with clear responsibilities.
Manage multiple engagements while maintaining delivery standards, client relationships, and engagement financial performance.
Lead healthcare-focused AI and automation readiness assessments covering workflows, data quality and accessibility, technology architecture, talent, governance, and organizational capacity for change.
Develop prioritized use-case portfolios, business cases, and implementation roadmaps based on value, feasibility, risk, strategic alignment, and readiness.
Design and help establish AI and Automation Centers of Excellence, including intake, prioritization, decision rights, delivery standards, resource planning, and performance monitoring.
Lead solutions combining enterprise-platform capabilities, robotic process automation, low-code/no-code tools, generative AI, and agentic workflows, selecting suitable approaches for business problems.
Guide solution architecture, integration, development, testing, deployment, and support planning to ensure solutions are secure, reliable, scalable, and maintainable.
Establish quality controls, documentation, human oversight, exception handling, and monitoring with AI, privacy, security, compliance, and clinical specialists.
Move successful pilots into reusable enterprise capabilities through standardized components, operating procedures, training, ownership, and ongoing maintenance.
Partner with IHS service lines to identify and implement technology-enabled improvements across revenue cycle and managed care, supply chain, workforce and shared services, patient access and ambulatory operations, and clinical and quality transformation.
Work with domain experts to map current workflows, address process and data deficiencies, and design future-state operations before introducing or expanding automation.
Align technology initiatives with enterprise strategy, operating-model changes, margin improvement, clinical priorities, and patient and workforce experience.
Collaborate with Analytics on data requirements, performance measurement, dashboards, and decision-support needs, using specialist capabilities as appropriate.
Ensure clinical applications are developed and implemented with appropriate clinical leadership, validation, and oversight.
Evaluate digital solutions for business and workflow fit, functionality, usability, interoperability, utilization, supportability, risk, and total lifecycle cost.
Recommend whether to optimize, extend, consolidate, replace, or retire solutions, distinguishing adoption and configuration gaps from structural technology limitations.
Develop scenario-based investment cases and capability-led platform roadmaps accounting for integration, migration, training, operating costs, dependencies, and transition risks.
Support IT efficiency initiatives involving workforce capacity, application rationalization, infrastructure, vendor and license spend, and service-delivery models while protecting service quality and continuity.
Lead adoption and change-management activities that improve effective technology use, user proficiency, and workflow performance.
Establish performance baselines, accountable benefit owners, and measurement plans; validate results with operational leaders and Finance, distinguishing realized savings, revenue improvement, cost avoidance, and redeployable capacity.
Lead and mentor consultants, business analysts, and technical professionals through delegation, coaching, technical review, and career development.
Contribute to recruiting, training, resource coordination, and reusable methodologies, tools, and delivery standards.
Support business development through opportunity identification, engagement expansion, proposals, scope development, effort estimates, client presentations, and thought leadership.
Evaluate technology vendors, emerging companies, and potential partners, and help structure and manage pilots aligned with client needs, architecture, and investment priorities.