Associate Director, Technical Support

Novo Nordisk • Clayton, NC

8d • Onsite

About The Position

Lead tactical and long-term strategic activities to drive process and technical improvements within the department and ensure technical and maintenance standardization across shift teams. Contribute to a positive, constructive, and ambitious work environment within the department leadership team and the role’s area of responsibility. Ensure team members are engaged, motivated, and developed.

The role is based at Novo Nordisk’s Product Supply Aseptic Manufacturing facility in Clayton, North Carolina, which produces injectable diabetes and obesity treatments. It reports to the VP, Aseptic Production, Sr Director, Finished Production, or Project Director. The position includes supervisory responsibilities, employee development, management of company policies and procedures, and travel of up to 10% of the time.

Requirements

• Bachelor’s degree in engineering or a related field from an accredited university.
• At least seven years of experience in a manufacturing environment.
• At least seven years of direct or indirect leadership experience in engineering, manufacturing, or maintenance.
• Ability to work in an open office environment with the possibility of frequent distraction.
• Ability to travel up to 10% of the time.

Nice To Haves

• Master’s degree from an accredited university or industry-equivalent experience.
• Manufacturing experience in the pharmaceutical or another regulated industry.
• Leadership experience in the pharmaceutical or another regulated industry.
• Experience driving process improvements or design using systematic methodologies, LEAN, and Six Sigma.

Responsibilities

• Ensure maximum equipment uptime to support site production schedules.
• Develop long-term technical and process improvement plans.
• Ensure robust processes exceed quality objectives, specifications, and requirements.
• Drive process performance to meet business and customer needs.
• Champion the systematic problem solving (SPS) process.
• Confirm technical and maintenance standards are followed.
• Drive technical and maintenance standardization and collaboration across teams.
• Ensure collaboration across sites through applicable process groups.
• Ensure completion of high-level projects and investigations.
• Own the departmental master plan for technical improvements.
• Coach, develop, and engage direct reports, focusing on the NNWay essentials.
• Represent the Clayton site in process groups and contribute globally to manufacturing efficiency, compliance, and better/best practices.
• Ensure reporting employees have individual development plans (IDPs) with annual goals and measurements aligned to business priorities; conduct interim reviews and ensure employees understand their accountability and performance measures.
• Ensure IDPs include completed learning and aspiration plans to support goal achievement and increased responsibility.
• Follow safety and environmental requirements while performing duties.
• Manage the application and communication of Novo Nordisk policies, procedures, and Novo Nordisk Way.

Benefits

• Leading pay and annual performance bonus for all positions.
• Generous paid time off, including 14 paid holidays.
• Health insurance effective day one.
• Dental insurance effective day one.
• Vision insurance effective day one.
• Guaranteed 8% 401(k) contribution plus an individual company match option.
• 14 weeks of paid parental leave.
• 6 weeks of paid family medical leave.
• Free access to Novo Nordisk-marketed pharmaceutical products.
• Tuition assistance.
• Life and disability insurance.
• Employee referral awards.
• Opportunities, resources, and mentorship to support career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Director