Associate Director Technical Producer

Stitch Consulting Services, Inc.

About The Position

Stitch is seeking an Associate Director, Technical Producer to lead and develop a team of Technical Producers while serving as a senior technical authority. The role owns team performance, growth, retention, onboarding, capacity planning, and staffing, while guiding complex marketing technology implementations and establishing reusable technical standards and frameworks across the practice. The Associate Director leads advanced work involving Braze, including new deployments, platform migrations, gamification, custom preference centers, API-triggered messaging, advanced Canvas features, automation logic, Liquid, HTML/CSS, JavaScript, APIs, webhooks, and workspace administration. The role champions responsible and effective use of AI development tools, including Cursor, and leads design reviews, quality practices, escalations, and cross-functional recovery efforts for complex or at-risk accounts. The role also owns executive-level client relationships, facilitates strategic discovery, presents to C-suite stakeholders, supports account growth, and ensures high-quality technical documentation. The Associate Director manages personal billable delivery and helps ensure the team meets delivery and utilization expectations. Occasional travel, up to 20%, is required for client meetings, workshops, and onsite engagements.

Requirements

7–10 years of hands-on experience with marketing technology and customer engagement implementations.
5+ years of consulting experience, with proven success driving high-impact work for enterprise-level clients.
2+ years of direct people leadership experience.
Experience leading teams of 6–8 direct reports or more.
Ability to build and sustain high-performance teams through clear expectations, growth-oriented coaching, and excellent delivery.
Expert-level HTML, CSS, and Liquid skills, plus working knowledge of JavaScript.
Deep experience with marketing automation or customer engagement platforms, including advanced features such as gamification, API integrations, and custom preference centers.
Executive presence and client-facing experience in an agency or consultancy.
Track record of facilitating cross-functional war rooms for high-risk issues and aligning delivery, sales, and product teams to restore project momentum.
Deep, everyday experience with AI code editors such as Cursor and the ability to lead a team in adopting them.
Legal authorization to work in the United States or Canada without employer sponsorship, now or in the future.

Nice To Haves

Strong understanding of Braze Canvas, the Braze API, workspace administration, and data troubleshooting for messaging.
Excellent email creation skills using Braze’s Drag and Drop Editor.

Responsibilities

Manage, coach, and develop Technical Producers across experience levels, setting clear expectations and providing regular, candid feedback.
Maintain team utilization, quality, and delivery, and assign work that supports both employee development and client outcomes.
Help shape a connected and supportive employee experience rooted in Stitch’s Common Threads and a proactive, solution-first mindset.
Own onboarding and enablement for new Technical Producers, including standards, ramp plans, and hands-on support.
Partner with Delivery leadership, Operations, and Talent on staffing plans, resourcing, hiring profiles, and interviews.
Guide complex implementations involving gamification, custom preference centers, advanced Braze Canvas features, and API-triggered messaging.
Define solution patterns, rendering and QA standards, development frameworks, reusable assets, and methodologies for the Technical Producer practice.
Ensure key processes and design reviews are consistently completed.
Maintain hands-on technical expertise in Liquid, HTML/CSS, JavaScript, the Braze API, workspace administration, and webhooks.
Champion responsible and effective adoption of AI development tools such as Cursor.
Lead structured problem-solving and stakeholder alignment for complex or at-risk accounts, in partnership with Directors and cross-functional teams.
Own executive-level client relationships, present to C-suite stakeholders, navigate client dynamics, and lead strategic discovery.
Support long-term client relationships and account growth while representing the Stitch brand.
Ensure the team produces high-quality solution designs, technical requirements, QA standards, and audience-adapted deliverables.
Manage personal time to meet a minimum billable target of 32 hours per week and lead the team toward its billable expectations.
Travel occasionally, up to 20%, for client meetings, workshops, and onsite engagements.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) with company match
Flexible PTO policy
Monthly tech stipend
Paid parental leave
In-person onboarding experience at the company’s headquarters in Indianapolis, Indiana
Mental well-being support