Associate Director, Security IT Administration

Digital Asset • New York, NY

2d • $180,000 - $210,000 • Hybrid

About The Position

The Associate Director, Security IT Administration is responsible for the day-to-day operation, effectiveness, and continuous improvement of Digital Asset’s corporate IT services and infrastructure. The role leads the Security IT Administration team and ensures the organization has secure, reliable, scalable, and cost-effective technology services for its global workforce and business operations.

This leader translates company and departmental priorities into clear IT goals, manages team capacity and priorities, and ensures high-quality delivery across end-user technology, SaaS applications, identity and access, networking, cloud infrastructure, and IT support. The position requires sufficient technical depth to make sound decisions, guide complex initiatives, and partner effectively with Engineering and Security. The leader is also expected to remain hands-on when appropriate, particularly for high-impact technical issues and projects, while primarily leading through the team and establishing a scalable IT operating model.

Requirements

• At least 5 years of progressive experience in IT administration, infrastructure, IT operations, or technology management, including experience leading or managing technical teams.
• Strong hands-on experience managing a broad range of IT services and infrastructure.
• Experience managing SaaS services such as Google Workspace, Microsoft 365, Zoom, Slack, GitHub, and Atlassian.
• Experience with cloud infrastructure services such as AWS, GCP, and/or Azure.
• Strong understanding of enterprise IT services, including identity and access management, endpoint management, networking, DNS, email, calendaring, and collaboration platforms.
• Demonstrated experience managing IT costs, budgets, vendors, licensing, and service levels.
• Programming or scripting experience, ideally with Python, Google Apps Script, APIs, or similar technologies.
• Ability to apply knowledge to technologies outside direct experience and rapidly develop sufficient understanding to make sound decisions.
• Ability to transform ambiguous requirements into pragmatic, secure, and scalable solutions.
• Strong judgment in balancing standardization, flexibility, usability, security, cost, and delivery timelines.
• Ability to partner effectively with Security Engineering on risk management, security controls, vulnerability remediation, and compliance requirements.
• Demonstrated ability to manage team performance, development, capacity, and competing priorities.
• Strong stakeholder-management and communication skills across technical and non-technical audiences.
• Ability to identify tactical and systemic problems proactively and drive solutions through completion.
• Experience working in a fast-paced, high-growth environment.
• Bachelor’s or master’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent industry experience.

Nice To Haves

• Experience in fintech, financial services, payments, cryptocurrency, blockchain, or another regulated technology environment.

Responsibilities

• Lead, develop, and retain the Security IT Administration team by setting responsibilities, goals, priorities, and performance expectations.
• Manage team capacity and workload, align resources to business priorities, coach team members, provide feedback and performance management, and support career development.
• Establish a culture of ownership, accountability, collaboration, and continuous improvement; allocate work across team members, automation, Enterprise Support, and vendors; and plan for future hiring.
• Own delivery of corporate IT services and infrastructure, including end-user technology, SaaS platforms, DNS, networking, VPN, and AWS, GCP, and Azure environments.
• Establish and maintain IT operating processes, documentation, service standards, and escalation paths; monitor service quality, reliability, security, and responsiveness; and address operational issues.
• Ensure IT services are scalable, documented, and resilient, and develop automation and self-service capabilities in partnership with Enterprise Support.
• Resolve cross-team dependencies and tactical misalignments, escalating material strategic risks with proposed solutions.
• Partner with Security Engineering to maintain IT asset inventories, deploy security tools, and coordinate vulnerability patching and remediation.
• Partner with Security, Compliance, Risk, and Legal to address security, privacy, compliance, and business-risk requirements in IT services and processes.
• Establish and maintain IT policies, standards, access controls, and operating procedures; oversee employee onboarding and offboarding, including access, licensing, equipment, and automation.
• Ensure disaster recovery and business continuity practices are maintained and tested, balancing security, usability, cost, and business needs in IT decisions.
• Partner with Engineering, TSE, Client Experience, and other technical teams to provision and support cloud infrastructure for development, POCs, demos, and production SaaS services.
• Translate ambiguous business and technical requirements into pragmatic IT solutions; prioritize requests and initiatives according to business value, risk, urgency, capacity, and resources.
• Partner with the Lead IT Security Administrator on complex technical architecture, infrastructure, security, and automation initiatives, ensuring solutions align with corporate IT policies and business requirements.
• Evaluate technology vendors and solutions; make recommendations based on functionality, security, scalability, cost, and business needs; and manage vendor relationships, contracts, service levels, and performance.
• Track and manage IT operating costs, including SaaS, cloud, licensing, and infrastructure expenditures, and identify opportunities to reduce unnecessary spend while maintaining service quality and security.
• Translate departmental priorities into IT plans, milestones, and resource requirements; identify capacity constraints, operational risks, and resource gaps; develop mitigation plans; and maintain an IT roadmap.
• Continuously improve IT processes, standards, tools, documentation, and communication; identify and resolve systemic operational blockers; and establish reporting on service performance, costs, asset management, and operational risks.
• Ensure critical IT processes are documented, repeatable, and audit-ready; monitor emerging technologies and identify opportunities to improve IT effectiveness through automation and self-service.
• Take on additional duties and responsibilities as needed.

Benefits

• Comprehensive benefits package to support team members’ well-being.
• Health and insurance benefits that vary by region and may include medical, dental, and vision coverage.
• Flexible working models.

What This Job Offers

• Job Type: Full-time
• Career Level: Director