Associate Director, Sales Reporting & Performance
About The Position
The Associate Director, Insights & Analytics, Sales Operations leads the strategic development and execution of reporting, insights, and analytics that support data-driven decision-making across Incyte’s Dermatology portfolio. The role partners with Sales, Product Strategy, Market Access, and other stakeholders to deliver analyses, dashboards, and performance metrics that guide business planning, improve field effectiveness, and identify growth opportunities. The position develops sales analytics capabilities, customer targeting and segmentation strategies, national call plans, and sales force alignments. It analyzes national and sub-national performance, delivers reporting solutions to leadership and field teams, coordinates with partners and vendors on analytics deliverables, defines requirements for reporting tools, and promotes organizational fluency in using data. The role also requires maintaining knowledge of CRM, reporting, and master data management capabilities.
Requirements
- BA or BS degree required.
- 8–10 years of Sales Operations experience in the pharmaceutical or biotechnology industry.
- Detailed understanding of sales processes, call planning, customer targeting and segmentation, sales data tracking, sales force automation, promotion response concepts, sales force sizing, and alignments.
- Proficiency in analyzing healthcare sales data and field force activities.
- Proficiency with customer relationship management systems, such as Salesforce.com.
- Excellent verbal, written, and stakeholder management skills, including the ability to influence and manage expectations with sales management and cross-functional teams.
- Strong project management skills.
- Willingness to travel up to 20% domestically.
Nice To Haves
- A degree in a mathematical field is preferred.
Responsibilities
- Build and execute the roadmap for future-state analytics capabilities supporting the Dermatology sales force.
- Collaborate with Sales, Product Strategy, and Market Access to develop performance metrics and dashboards that support business planning, sales analysis, and execution.
- Lead customer targeting and segmentation strategies to optimize resource allocation, customer engagement, and commercial performance.
- Develop and manage national call planning strategies, including design, deployment, monitoring, and optimization.
- Partner with Sales Leadership to design, implement, and optimize sales force alignments, territory structures, and customer coverage models.
- Analyze national and sub-national performance trends to identify opportunities, inefficiencies, and areas for improvement.
- Develop and deliver ongoing reporting solutions for executive leadership, field management, and cross-functional stakeholders.
- Coordinate with cross-functional teams and vendors on deployment, availability, and quality assurance of reporting and analytics deliverables.
- Define business requirements for reporting and insights tools in collaboration with Business Information Services (BIS) and other partners.
- Provide analytical education and create learning materials to improve the organization’s ability to interpret and use data for decision-making.
- Maintain knowledge of CRM, reporting, and master data management capabilities and use those platforms to enhance insights delivery.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
