Associate Director, Program Management

fingerpaint•Cedar Knolls, NJ

31d

About The Position

The Associate Director, Program Management manages training, strategic business planning for a book of business, and staff roadmap development. The role partners with account, finance, creative, resourcing, and department leads to support client work, operational effectiveness, team development, and the financial health and quality of brands. The Associate Director guides complex client and team discussions, contributes expertise on technical solutions and multichannel practices, and helps develop and implement operational tools and processes. The role also supports new-business pitches, budgets, and timelines, and mentors direct reports through training, reviews, and career development.

Requirements

9–10 years of project management experience.
Mastery of Ziflow and Workamajig.
Advanced-level proficiency in Excel and mastery of the MS Office Suite.

Responsibilities

Lead difficult or complex project discussions with clients and teams and facilitate resolution.
Explain technical solutions, usability, and data integration fulfillment; influence and persuade internal teams and external clients.
Solve problems innovatively and collaborate with team capability leads as a business partner.
Optimize team services and internal resources; identify improvements and efficiencies and support flexible project planning.
Collaborate on operational tool and process development and implementation.
Ensure quality and consistency of work across brands.
Partner with account and finance leads on accurate and reliable brand forecasting, testing forecasts against known variables and trends.
Monitor the financial health and run rate of the book of business; work with resourcing and department leads to staff teams to meet forecasts.
Evaluate utilization trends for direct reports.
Quality-check brand statements of work before finance review, including assumptions, costs, and staffing allocations.
Collaborate in assessing department tools, providing best-practice guidance, and developing standard operating procedures.
Serve as a subject-matter expert in strategic, complex, or unusual client interactions.
Collaborate with the program management department lead on agency initiatives and process assessment, alignment, and optimization.
Collaborate with interagency resource managers and partner with creative and account leads to support brand success and financial health.
Mentor, train, and develop direct reports; contribute to program management meetings and share learning across brands.
Collaborate with the program management department lead on departmental career development.
Conduct biannual reviews and goal road-mapping and mentor direct reports through the process.
Foster a positive team culture and reinforce agency values.
Participate in new-business pitches by creating content or developing budgets and timelines, and attend Q&A sessions with prospective clients.
Mentor multichannel best-practice development and requirements assessment and co-creation.